Media Manager Broken

  • Resolved Discount Web Designer

    (@discountwebdesigner)


    7 years, 1 month ago

    I imported some products but there were issues with the images so the import failed. Since then when I try to import images the image says crunching and then disappears. From there the page does nothing.

    I then look in the database and there is a post created with the image details but it is post id 0 and the media does not show up in the media manager as it should.

    I have not changed anything else on the site and the only thing I could think of is that somehow this plugin messed something up in the database when it had the image import errors.

    Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @discountwebdesigner,

    No worries. We will check it out for you.
    Can you please provide us the csv so that we can do a demo import in our website and give you the possible cause of the problem.

    You can share the file in Google drive.

    Thread Starter Discount Web Designer

    (@discountwebdesigner)

    It seems your import broke the auto increment in my database somehow and how I have to have someone fix it.

    I will not be using this again as I just found that woocommerce has built in import/export now.

    Hi @discountwebdesigner,

    Apologies for the inconvenience caused. If you want, we can look into the problem. You can just raise a ticket here and our team will check it out.

    Ideally, we do not foresee any call that can affect the database increment There must be come conflict which may be causing the problem. Let us know if you want us to check it out.

Viewing 3 replies - 1 through 3 (of 3 total)
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