Media Library Not Loading

  • Hello,

    The media library file is not loading. Also when trying to upload a new image to a post either by clicking on the ‘Add Media’ tab or by setting the featured image, the media library doesn’t load. The grey circle loading’ icons just keeps spinning and spinning.

    If I try to upload a new image into the post, again by either way – it doesn’t work.

    Can you please help fixing this?

    Many thanks!

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  • I would recommend using the Web Inspector tools of your browser to see what errors are being generated. I suspect that there is either a Network or JavaScript error being generated that might give you a clue as to what is happening.

    Steps:

    1. Open up your Web Inspector. In most browsers you can right-click on the page and choose “Inspect.”

    2. Click on the Console tab in the Web Inspector.

    3. Go to the Media Library area and see what errors show up in the Console.

    Another source of possibly useful information would be if you have access to the PHP error log. If you have CPanel/Admin console access to your site at the hosting company, you should be able to look at the Error log. Go to the Media Library and then see what is being logged in the error log to see if there is a PHP error.

    I hope this helps get you started in the right direction.

    Scott

Viewing 1 replies (of 1 total)
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