Media library empty after updated WooCommerce 3.8 never used to WooCommerce 4.7

  • Resolved thierry334

    (@thierry334)


    4 years, 4 months ago

    hello
    Before, excuse me for my english !!
    I have made full backup befort updated WooCommerce.
    After I have update WooCommerce 3.8 to WooCommerce 4.7.0 and after this update my media library is empty. and I see in media libray page the loadin icon show/hide/show/hide ……

    I have rollback with my restore backup and media library is ok after this restore.
    I retested 1 time more but same.

    is this a known issue? and if not, someone has an idea or could help me?
    ty.

    • This topic was modified 4 years, 4 months ago by thierry334.
    • This topic was modified 4 years, 4 months ago by thierry334.
Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    I hope you’re well!

    I’ve tested this using a WooCommerce 3.8.x on a fresh site and upgraded to the last one, 4.7.1. I wasn’t able to replicate the issue though, however, it sounds like the paths might be affected by the update. If you have any custom coding done through the WooCommerce plugin, that might be it.

    Please remember to also update the database in the process from WP Admin > WooCommerce > Status > Tools > Update database.

    If this doesn’t help, I encourage you to run a conflict test as described here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    I hope this helps!

    Warm regards,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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