Media Gallery – sudden change in colour profile?

  • Resolved Chelle

    (@nikachelle)


    6 years, 3 months ago

    Since the update this evening the images on my Chrome browser in the media gallery appear to be “dull” – like someone put a grey layer over it. This does not appear in Internet Explorer, or on my husband’s browsers. The colour difference is so stark it feels like there’s a disconnect between the latest WP install and the Media Gallery changing the colour profile of uploaded images. (I am able to colour correct this with new uploads if I choose the Save For Web option in Photoshop, however this has never been a problem before and I’m wondering how I can fix this without having to upload thousands and thousands of photos with a new colour profile attached to them.)

    Here’s the colour comparison – left side is Chrome, right side is Internet Explorer.

    https://www.makeup-your-mind.net/wp-content/uploads/2018/08/comparison.jpg

    I need to stress that this is a very sudden change. None of my graphics settings have changed (to my knowledge) and even if they had, it doesn’t account for the sudden colour change in images that have been updated to my Media Gallery for years gone by. This colour balance issues is persistent over many photos where there never used to be an issue.

    Does anyone have any ideas? Thanks so much for your assistance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • So the update you are referring to is WP, not Chrome?
    I don’t see how a WP update could affect your existing images, especially since the only Media tickets had to do with a memory leak and a REST API upload size.

    WordPress 4.9.8

    Since you have two results with the same page and the only difference is browser, that rules out the images themselves, don’t you think?
    Is it possible that your theme is doing some CSS on images that Internet Explorer doesn’t understand? There are two that come to mind: background blend mode and filters. If something changed, so that Chrome is now applying CSS that it wasn’t before (and IE doesn’t do it), then you could get that result.
    I see this rule
    img {-ms-interpolation-mode: bicubic;}
    which would only apply to IE. I’m not seeing any other odd CSS, but then I’m not seeing the gray overlay either. I’m using Firefox, by the way.

    Thread Starter Chelle

    (@nikachelle)

    Oh shoot – I’m so sorry, I should’ve closed this off. Thank you so much for looking into this Joy. As it turns out it was a bad setting on a colour profile via Photoshop. What’s weird is that some browsers display colour profile embedded in the jpg, and some don’t. Chrome recently started showing it for me, which is bizarre since they’ve been infamous for not using colour profiles from the meta data. Firefox SHOULD be showing the accident colour profile, but isn’t, which is causing me confusion. It’s just weird that Chrome is finally displaying colour profiles correctly (which in my case turned out to be an error in the backend). Took me like five hours to figure it all out – what a mess.
    Thanks again Joy – I’ll close this thread off.

Viewing 2 replies - 1 through 2 (of 2 total)
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