Media Attachment Issues

  • Resolved Tammy Lee

    (@tamfit)


    1 year, 6 months ago

    I’m using the free version. I sent my first email today to all users. Worked great. The only issue I have is when I added media to my signature. My picture is fine but it’s including the caption html code and centre aligned my image even though I had it left justified.

    This is how it looks in the body of my email (I have a test account so I get a copy of what all my other users get).

    This displays on the left side: [caption id="attachment_47872" align="alignleft" width="150"]

    My image displays in the middle (even though you can see I said align left.

    Then this displays on the right side of my image: Tammy Lee, Founder of GO FIT LIFE[/caption]

    This did NOT appear like this when I typed up my email. It appeared fine. I only saw this in the actual email once I received it to my inbox.

    Suggestion: Be great to have a direct link to submit a support ticket or at least a link to this forum on the plugin dashboard.

    Thanks in advance for your help.

    Tammy

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Suman Bhattarai

    (@metalfreek)

    Hi @tamfit it looks like you used shortcode here. Plugin diesn’t support shortcode rendering so you will have to only use HTML to style your images and texts. Thanks.

    Thread Starter Tammy Lee

    (@tamfit)

    No, I did not add that. As explained, that appeared in the body of my email once I received the email to my user test account. It was not displayed like that in my original email as I typed it up using your plugin’s email composer. Again, I added the image from “add media” option and put my signature in the caption.

    When the email was sent it appeared like that in my inbox.

    I did NOT add shortcode.

    Thanks for your quick reply.

    Plugin Contributor Suman Bhattarai

    (@metalfreek)

    Fix added on latest release. Thanks.

    Thread Starter Tammy Lee

    (@tamfit)

    Wonderful! Got the update. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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