me bloquea la pagina web el wp customer area
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Buen día, necesito de su ayuda, tengo una página en wordpress y tengo instalados pocos plugins incluyendo en WP CUSTOMER AREA, este estuvo funcionando muy bien pero de pronto se bloqueo la pagina y me sale ERROR CRITICO… lo q me llevo a cambiar por FTP los nombres del plugin para ver cual esta causando conflicto y solo pasa con el customer area … ya he revisado todo pero cuando lo vuelvo a activar normal, se vuelve a bloquear la pagina .. neceisto de su ayuda para poder solucionarlo y q el plugin es muy bueno y lo requiero en verdad… agradezco su apoyo.
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Hello there,
this was working very well but suddenly the page crashed and I get a CRITICAL ERROR… which led me to change the plugin names via FTP to see which one is causing the conflict and it only happens with the customer area…
First, changing the folder name of a plugin won’t help in any case. Depending on the way the plugin is made, the folder name of a given plugin can be dynamic. Changing its name wont have any incidence in some cases (except creating new bugs without deactivating it). However :
- Do not hesitate to check our plugin conflict guide to know how to find conflicting plugins from your site.
- You could also rename the folder wp-content/plugins to wp-content/plugins_old from your FTP, refresh the plugins page from your site, and then move any plugin located in wp-content/plugins_old, back to wp-content/plugins, activate it again, and see if it works.
I have already checked everything but when I activate it normally again, the page crashes again…
If the page crashes, of if you get a critical error, you should normally be able to find the related PHP “FATAL ERROR”, in your php-errors.log from your FTP or hosting panel control. This would be the best and fastest way to know when the error comes from.
Could you please try to find the relevant error so we can be able to help?
PS: do not post any sensitive information from your logs on those public forums. Consider removing any sensitive server paths from the logs, any domain name, or consider posting your question privately on our support forums from our main site.
Regards.
Hello there,
Your installation is corrupted. The file wp-content/plugins/customer-area/src/php/core-addons/private-file/private-file-addon.class.php is missing from the plugin. Not sure why.
However, it is easy to resolve. You just need to reinstall the main plugin (and its addons, if you have some).
Simply delete WP Customer Area and its addons from your FTP. To do that, you could delete any folder for which the name starts by customer-area, in wp-content/plugins, from your FTP.
WARNING: DO NOT delete the folder wp-content/customer-area. This folder is where some data are stored such as the attachment files! Deleting this folder would cause data loss!
Then, go to your site > wp-admin > Plugins, click on the “Add a new plugin” button, search for WP Customer Area, install and activate it. Then, if you had any addons installed, connect to our main site, and from your account, download your addons again, upload them back from the plugins page (or from your FTP), and activate them. Check this documentation if you need any help about installing an addon.
Note: deleting a plugin from your FTP won’t cause any data loss.
Regards.
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