May be out of business

  • Resolved djbbiz

    (@djbbiz)


    4 years, 7 months ago

    I purchased this plugin and have not been able to make it work. They have not responded to my Ticket on their site nor my request for a refund. In addition the email they give you of [email protected] bounced back to me as well. I don’t believe they are still around but are still taking people’s money. I will be calling my bank next.

Viewing 7 replies - 1 through 7 (of 7 total)

  • I think they may be.. I asked a question about 6 weeks back, almost bought it but thought I’d wait for a response. Hard to tell if this is a one man band .. who may have become ill or something in which case I could sympathise.. or a company that just doesnt give a shit.
    I’d throw a charge back at them if I were you and get your money back.

    Plugin Author Justin Greer

    (@justingreerbbi)

    Hi,

    Sorry for the issues. I can promise that all refunds have been issued when requested. If not, please email [email protected].

    The pandemic has hit us pretty hard. As we continue to try and navigate the restrictions and hurdles, we are still here and currently developing the plugin.

    Again, I was to say as the leader of the group, we I am truly sorry if there has been any inconvenience and respect the support from our users.

    Stay Safe

    Thread Starter djbbiz

    (@djbbiz)

    I hear you about the pandemic and I empathize but you should not continue to sell a product if support is not possible and how do you make good on refunds when your email isn’t working and bounces back?

    • This reply was modified 4 years, 6 months ago by djbbiz.
    Plugin Author Justin Greer

    (@justingreerbbi)

    Your refund has been processed 5 days ago. Please use [email protected] for support and sales questions regarding the pro version.

    Thread Starter djbbiz

    (@djbbiz)

    Yes I just checked and received it a couple days ago, Thank you.

    Thread Starter djbbiz

    (@djbbiz)

    In the interest of improvement, and in case others install this product and need assistance, I thought you might be interested in knowing, your system sends an automated email when you install your product:

    Hi Dean

    We want to make sure everything is ok with your install. If you are in need of assistance, please make sure to email us at [email protected].

    Thanks,
    Justin Greer
    Head of Product Support

    As such I opened a ticket on the website in addition to sending an email to [email protected] per your instructions

    [email protected] is not a valid email as it does not exist. I wasn’t aware about the support email address.

    Dean

    Plugin Author Justin Greer

    (@justingreerbbi)

    Thank you for the feedback. Are addressed this particular issue for the next release.

Viewing 7 replies - 1 through 7 (of 7 total)
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