MaxMind Geolocation stopped working after migration

This usually happens if your new host is not allowing access to or from certain IP addresses. MaxMind IPs are here. Please make sure you’re not using any security apps that are blocking and request to your host that these IPs are added to the whitelist of IPs in the firewall or wherever they may be blocking.

@serafinnyc – Thanks for your reply.

The host has checked those IP addresses and they are not blocked.

Do you know if there is a log somewhere that would show the results of the attempt to access the service? From what I have read, this would normally be the Geolocation Debug data in the Status page of WooC, but that is not showing.

Hello @bidoowee,

Thanks for reaching out to WooCommerce support. I understand you’re experiencing an issue with MaxMind Geolocation after migrating your site to a new host.

Usually when Geolocation has been enabled and configured correctly, Geolocation debug info should show up. Can you please confirm it is configured correctly as per the documentation here?

Can you please also share screenshots of how you set the geolocation so we can take a look? Please make sure to blur any sensitive information.

I recommend using?https://snipboard.io. You can share the direct link to the image as a response to this topic.

Looking forward to your response.

Hi @rajeshml

Thanks for your response. As I mentioned in the initial post, I am relatively confident that the configuration is correct, especially as Geolocation was working for several years before the migration and was working initially when the backup was first moved to the new host. Nonetheless:

https://snipboard.io/WdwHOj.jpg

https://snipboard.io/2G9eWh.jpg

https://snipboard.io/2L6K1Y.jpg

There is still no Geolocation debug info in the Status page.

I am not sure exactly at what point the Geolocation stopped working. There were quite a few issues with getting SSL to work and a number of plugins including WooCommerce Payments have been upgraded since the initial installation on the new host.

Debugging this would be quite a bit simpler if there were a log somewhere – is there one?

Many thanks,

Thomas

?? hey @bidoowee

Thank you for reaching back, with further details on this.

MaxMind Geolocation stopped working after migration

I went ahead with visiting the site at https://lapera.ca/, and it appears geolocation works as expected. My current location is Spain, indeed.

Below, I am attaching a screenshot, for reference.

I hope this is helpful! Please let us know if you have any further questions or concerns.
We will be happy to help you further.

Hi @anastas10s

Many thanks for the reply. Yes, I made the same discovery at the end of the day yesterday. The geolocation works for everyone except me, when I’m logged in to the back end. Other than wasting a lot of time, this isn’t really a problem. If it works, it works. Just out of curiosity, I guess I will create a new admin user and see if that resolves the issue.

https://snipboard.io/jOR6e1.jpg

Thomas

Hey, @bidoowee!

Just out of curiosity, I guess I will create a new admin user and see if that resolves the issue.

Please let us know how it goes and if you want us to keep helping you troubleshoot this to figure out why it is happening ??

Have a wonderful day!

Hi @carolm29

Thanks for your reply. Creating a new user seems to have resolved the issue. I still do not see the Geolocation Debug Data in the WooCommerce System Status – but if it works, it works.

Hi @bidoowee,

We’re happy to learn that creating a new account resolved the issue. I’ll share your questions and feedback about debugging Geolocation with our developers.

Thanks!
-OP