max_user_connections

  • Resolved chuca

    (@chuca)


    3 years, 1 month ago

    Hello, after an incident where my store runs really slow and contact my host, they recommend to activate wp debug to track the issue. It took me a while to detect that your plugin is the one that generates an avalanche of connection that results on multiple alerts like the following:

    PHP Warning: mysql_connect(): User ***** already has more than ‘max_user_connections’ active connections in /var/www/wp-includes/wp-db.php on line 1685

    The result of this affeced directly on the store performance, so at the end, I deactivate the plugin and the store runs normaly, hope this experience can gives you a hint of improvement, your plugin is soo good and hope I can run it on my store again.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @chuca

    thank you for reaching out to us, this is a concerning issue that we would like to take a closer look into. In order to take a closer into this situation, we would like to get the system report and your (Zettle) logs. If you don’t feel comfortable sharing these on a public forum, you could open a ticket with us in order to share these details. The instruction to open such a ticket you can find here: https://zettle.inpsyde.com/docs/request-support/

    Thank you for reaching out to us. We hope we can get our plugin to function as required in the near future.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    Hopefully, you were able to proceed as advised above.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Cheers! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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