Max points issue + answer display discrepancy

  • Resolved RGAdmin

    (@radialwellness)


    3 years, 10 months ago

    Two issues:
    1) Actual score based on user responses is correct but maximum point score possible is not. Highest possible score is 46 but max score per QSM is 49.
    2) For multiple-response Question 9, %CATEGORY_POINTS_X% returns correct actual score, but %QUESTIONS_ANSWERS% never shows first answer choice as selected, even when it was.

    QUIZ SETUP:
    Using points based scoring.
    All questions are required
    Vertical Multiple choice except for Question #9 which is Multiple Response.
    First answer choice is always highest points except for Question #9, where all answers must be checked to get max possible points.

    RESULTS SETUP
    On Results page, Using %POINT_SCORE% to get total points for user’s answers out of maximum points possible, using %MAXIMUM_POINTS% template variable.

    Added %QUESTIONS_ANSWERS% to bottom of Results page as an audit trail during testing.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @radialwellness,

    Thanks for reaching out to us. Kindly check my response regarding your queries.

    1. The %MAXIMUM_POINTS% variable counts the maximum points count points differently for multiple-choice and Multiple response type questions. For MCQ, the option which has the maximum point score is counted and for multiple response type questions, it adds the score of all the options. I have checked this setting on my quiz and it is working fine at my end.

    2. This is happening because because you are using %USER_ANSWERS_DEFAULT% variable under %QUESTIONS_ANSWERS% template variable. To customize this variable and show all the correct answers for Multiple response question types, go to Text tab of the quiz and select “Results page %QUESTIONS_ANSWERS% text” from the dropdown and paste %USER_ANSWER% variable in the textarea instead of %USER_ANSWERS_DEFAULT% variable and save the message.

    Now go to Results page and paste %QUESTIONS_ANSWERS% variable under Results page template. It will now show all the correct responses of Multiple response questions too.

    Regards,
    Kriti

    Thread Starter RGAdmin

    (@radialwellness)

    Hi Kriti, thanks so much for the detailed answer. I’ve made the change in Text dropdown.

    The only remaining issue is that %MAXIMUM_POINTS% is still not returning the correct total.

    After testing, it looks to me like %MAXIMUM_POINTS% is including a value related to the recaptcha. When I remove the recaptcha, the total is correct. I can reproduce this result consistently.

    Can you verify on your end if this is a bug?

    Hi @radialwellness,

    I checked %MAXIMUM_POINTS% variable with the Captcha question type but on my staging it is returning correct value on the results pgae.

    So for further investigation, I request you to kindly share the issue at here as well: https://quizandsurveymaster.com/contact-support/

    Kind regards,
    Kriti

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Max points issue + answer display discrepancy’ is closed to new replies.