Mauvaise synchronisation à la boutique Facebook

Hi and bonjour, @sallycoh! (Si vous préférez communiquer en fran?ais, s’il-vous-pla?t, faites-moi savoir.)

Would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Merci, thank you!

Julie ??
SkyVerge

Bonjour,

Voici le rapport :

### WordPress Environment ###

WordPress address (URL): https://dylanparienty.com
Site address (URL): https://dylanparienty.com
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.73.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: e20_
Total Database Size: 25.78MB
Database Data Size: 22.92MB
Database Index Size: 2.86MB
e20_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
e20_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_actionscheduler_actions: Data: 1.81MB + Index: 0.48MB + Engine MyISAM
e20_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
e20_actionscheduler_logs: Data: 3.34MB + Index: 0.61MB + Engine MyISAM
e20_aelia_dismissed_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_aelia_exchange_rates_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_bw_pricing_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
e20_cf_forms: Data: 0.39MB + Index: 0.00MB + Engine MyISAM
e20_cf_form_entries: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
e20_cf_form_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_cf_form_entry_values: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
e20_cf_pro_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_cf_queue_failures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_cf_queue_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_defender_lockout: Data: 0.09MB + Index: 0.03MB + Engine MyISAM
e20_defender_lockout_log: Data: 0.46MB + Index: 0.02MB + Engine MyISAM
e20_et_social_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_options: Data: 5.09MB + Index: 0.25MB + Engine MyISAM
e20_postmeta: Data: 5.46MB + Index: 0.88MB + Engine MyISAM
e20_posts: Data: 5.11MB + Index: 0.13MB + Engine MyISAM
e20_pv_commission: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_rank_math_404_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
e20_rank_math_analytics_objects: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
e20_rank_math_internal_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
e20_rank_math_internal_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
e20_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_rank_math_sc_analytics: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
e20_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_termmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
e20_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
e20_term_relationships: Data: 0.04MB + Index: 0.08MB + Engine MyISAM
e20_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
e20_tg_item_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_tg_item_skins: Data: 0.74MB + Index: 0.01MB + Engine MyISAM
e20_ulisting_attribute: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_attribute_relationsh_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
e20_ulisting_attribute_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_listing_attribute_relationships: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
e20_ulisting_listing_plan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_listing_type_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_listing_user_relations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_page_statistics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_page_statistics_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_payment_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_search: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_user_plan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_ulisting_user_plan_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
e20_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
e20_wcfm_membership_subscription: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
e20_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
e20_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_wc_product_meta_lookup: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
e20_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
e20_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
e20_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
e20_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM

### Post Type Counts ###

acf-field: 3
acf-field-group: 1
attachment: 466
custom_css: 2
et_body_layout: 9
et_footer_layout: 1
et_pb_layout: 7
et_template: 26
et_theme_builder: 1
listing: 13
listing_type: 1
mc4wp-form: 1
nav_menu_item: 25
oembed_cache: 5
page: 36
post: 7
product: 108
product_variation: 331
revision: 263
stores: 29
the_grid: 7
um_directory: 1
um_form: 3
wdf_scan: 1
wphb_minify_group: 38

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Redux: by Redux.io + Dovy Paukstys – 4.1.23
Automated DHL Express Shipping: by HITStacks – 2.9.3 – Installed version not tested with active version of WooCommerce 4.6.1
AddToAny Share Buttons: by AddToAny – 1.7.42
Advanced Custom Fields: by Elliot Condon – 5.9.1
Caldera Forms: by Caldera Forms – 1.9.2
Child Theme Configurator: by Lilaea Media – 2.5.6
Cookie Notice: by dFactory – 1.3.2
Defender: by WPMU DEV – 2.3.2
Facebook for WooCommerce: by Facebook – 2.1.3
Flexible Shipping: by WP Desk – 3.16.0
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Hummingbird: by WPMU DEV – 2.6.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Salt Shaker: by Nagdy – 1.2.7
Rank Math SEO: by Rank Math – 1.0.51
WooCommerce Side Cart: by XootiX – 2.1 – Installed version not tested with active version of WooCommerce 4.6.1
SSL Insecure Content Fixer: by WebAware – 2.7.2
The Grid: by Themeone – 2.7.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.34

User Menus: by Code Atlantic – 1.2.4
Green Invoice for WooCommerce: by Green Invoice – 1.0.2 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1
WordPress Store Locator: by weLaunch – 1.10.6
Smush: by WPMU DEV – 3.7.1

### Inactive Plugins (1) ###

Divi Coming Soon: by Divi Life — Tim Strifler – 1.0.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (5) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.0.4
Endurance PHP Edge: by Mike Hansen – 0.2
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #841 - /collections/luxury-apparel/l21/
Cart: #3348 - /cart/
Checkout: #3174 - /checkout/
My account: #3369 - /my-account/
Terms and conditions: #4003 - /terms/

### Theme ###

Name: Dylan Parienty
Version: 4.0.9.1577025450
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.6.6
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 2,590
Oldest: 2020-10-22 01:33:49 +0300
Newest: 2020-11-02 02:27:28 +0200

Failed: 2,306
Oldest: 2020-10-28 16:54:38 +0200
Newest: 2020-11-03 22:16:31 +0200

Pending: 2
Oldest: 2020-11-03 22:16:36 +0200
Newest: 2020-11-09 02:10:14 +0200

Merci d’avance,

Bonjour @sallycoh!

Merci pour le rapport, c’est apprécié. ??

Pouvez-vous me dire, s’il-vous-pla?t, si vous avez mis à jour l’extension un moment donné, ou est-ce que c’est la première fois que vous utilisez notre extension? J’aimerais savoir parce que c’est possible que la synchronisation essaye d’utiliser une ancienne méthode.

Merci pour tous autres détails!

Julie ??
SkyVerge

Bonjour,

Oui l’extension a été mis à jour 1 ou 2 fois

Bonjour @sallycoh,

Merci pour votre réponse!

Pouviez-vous, s’il-vous-pla?t, activer le mode debug dans l’extension? Il se trouve sur la page de configuration de l’extension.

Le fichier journal se trouve ici:

WooCommerce > état > Journal

Pouviez-vous, s’il-vous-pla?t, copier-coller le fichier journal ici pour qu’on puisse voir ce qui arrive, au juste?

Merci!

Julie ??
SkyVerge

Hey @sallycoh ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues and haven’t already reached out to us directly, please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Marcus

Bonjour,

Je pense avoir le même soucis. Depuis une dizaine de jours, je remarque que la mise à jour de mes produits, l’ajout de nouveaux produits et l’évolution du stock n’est plus synchronisé avec ma boutique Facebook.
J’ai essayé plein de chose, passé pleeeeiiiin d’heures dessus et j’en peux plus. Aidez-moi svp ????????????????????

Bonjour @antoine74,

Pour suivre les règles du forum, pouviez-vous, s’il-vous-pla?t commencer votre propre sujet?

Je vous remercie!

Julie ??
SkyVerge