Matomo opt-out bug

  • Resolved bosendorfer

    (@bosendorfer)


    2 years, 4 months ago

    Hi everyone,

    I’m trying to use Matomo to replace GA and I had it configured with your plugin choosing the option not to generate cookies.

    The site tracks correctly but I have a problem with Matomo opt-out (https://matomo.org/faq/general/faq_20000/).

    There are two anomalies.

    The first is that the mtm_consent_removed cookie is generated before the opt out flag is even removed.

    The second anomaly is that when refreshing the page containing the opt-out script, the flag alternately appears as accepted and as not accepted.

    Meanwhile examining the site I see that it continues to track regardless of the state of the flag.

    Do you have evidence of this anomaly and if it can be related to your plugin (intended as a wrong plugin configuration) or if it is a Matomo bug?

    Thanks in advance

    Francus

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @bosendorfer,

    I haven’t seen this behavior before. If you could share your site URL under ‘the site I need help with’, we could see what happens on the frontend.

    Thank you in advance.

    Kind regards,
    Leon

    Thread Starter bosendorfer

    (@bosendorfer)

    Hi @leonwimmenhoeve,

    I’m afraid your plugin isn’t responsible for the problem.
    Searching the net I see that it is a widespread problem. Here is a link posted on a fourum that shows the behavior I described,
    Just refresh to see that it changes state every time.

    https://www.trafficon.eu/matomo-test.html

    At the same time it seems that the problem does not manifest itself in all configurations. Hope Matomo resolves soon.
    Sorry for the useless thread and thanks for your kind reply.

    Best Regards,

    Francus

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @bosendorfer,

    Not a problem! Good luck with resolving the issue anyway.

    Regards,
    Leon

Viewing 3 replies - 1 through 3 (of 3 total)
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