Matomo Not Collecting Data

Hello. We’re using Matomo on thestl.com, and it’s been fine until June 25. Then, it generally stopped collecting all data, expect apparently for a very few visitors.

The site is hosted on SiteGround, and all plugins and WP are up-to-date.

SiteGround’s error log gives this:

2023-06-21 22:35:48 UTC [apache][authz_core:error] [pid 67931] [client 35.208.168.74:12136] AH01630: client denied by server configuration: /home/customer/www/thestl.com/public_html/wp-content/plugins/matomo/app/config/global.ini.php

The permissions on global.ini.php are 644.

The only error in Diagnostics is

It is recommended to configure a ‘max_allowed_packet’ size in your MySQL database of at least 64MB. Configured is currently 32MB.

Unfortunately, I cannot change that with our hosting plan.

According to Google Analytics (GA4), we had 490 visitors yesterday. According to Matomo, we had zero. Other days show a few visitors, but nothing compared to what GA4 is show.

So, how can we get this to work?

Thank you.

Here’s the sytem report as well:

              # Matomo

• Matomo Plugin Version: 4.15.0
• Config exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
• JS Tracker exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/matomo.js” )
• Plugin directories: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/”},{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins”,”webrootDirRelativeToMatomo”:”..\/..\/”}])
• Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
• Matomo Version: 4.15.0
• Matomo Blog idSite: 1
• Matomo Install Version: 4.14.2 (Install date: 2023-06-23 16:03:47)
• Upgrades outstanding: No
• Upgrade in progress: No

Endpoints

• Matomo JavaScript Tracker URL: (https://thestl.com/wp-content/uploads/matomo/matomo.js)
• Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
• Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
• Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

• Server time: 2023-08-07 16:03:07
• Blog time: 2023-08-07 11:03:07 (Below dates are shown in blog timezone)
• Sync users & sites: Next run: 2023-08-08 09:35:47 (22 hours 32 min) ( Last started: 2023-08-07 09:35:49 (-1 hours 27 min). Last ended: 2023-08-07 09:35:49 (-1 hours 27 min). Interval: daily)
• Archive: Next run: 2023-08-07 11:35:47 (32 min 40s) ( Last started: 2023-08-07 10:36:07 (-27 min 0s). Last ended: 2023-08-07 10:36:22 (-26 min 45s). Interval: hourly)
• Update GeoIP DB: Next run: 2023-09-06 09:35:47 (29 days 22 hours) ( Last started: 2023-08-07 09:36:04 (-1 hours 27 min). Last ended: 2023-08-07 09:36:05 (-1 hours 27 min). Interval: matomo_monthly)

Mandatory checks

• PHP version >= 7.2.5: ok
• PDO extension: ok
• PDO\MYSQL extension: ok
• MYSQLI extension: ok
• Other required extensions: ok
• Required functions: ok
• Required PHP configuration (php.ini): ok
• Directories with write access: ok
• Directories with write access for Tag Manager: ok

Optional checks

• 64-bit PHP Binary: ok
• Tracker status: ok
• Memory limit: ok
• Time zone: ok
• Open URL: ok
• GD > 2.x + FreeType (graphics): ok
• Other extensions: ok
• Other functions: ok
• Filesystem: ok
• Last Successful Archiving Completion: ok
• Database abilities: ok
• Warning Max Packet Size: warning (It is recommended to configure a ‘max_allowed_packet’ size in your MySQL database of at least 64MB. Configured is currently 32MB. )
• Geolocation: ok
• Update over HTTPS: ok
• Supports Async Archiving: No
• Location provider ID: geoip2php
• Location provider available: Yes
• Location provider working: Yes
• Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more)
• Had visit in last 5 days: Yes
• Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

• Track mode: default
• Track codeposition: footer
• Track api endpoint: default
• Track js endpoint: default
• Version history: 4.15.0, 4.14.2
• Core version: 4.15.0
• Last tracking settings update: 1691423070
• Last settings update: 1691423070
• Track content: all
• Track ecommerce: No
• Track search: Yes
• Track 404: Yes
• Track crossdomain linking: Yes
• Delete all data uninstall: No
• Show get started page: 0
• Mail history: 2023-08-07 14:05:06, 2023-08-07 14:05:06, 2023-08-06 14:04:48

Logs

• None:

WordPress

• Home URL: $site_url
• Site URL: $site_url
• WordPress Version: 6.2.2
• Number of blogs: 1
• Multisite Enabled: No
• Network Enabled: No
• WP_DEBUG: No
• WP_DEBUG_DISPLAY: Yes
• WP_DEBUG_LOG: No
• DISABLE_WP_CRON: –
• FORCE_SSL_ADMIN: No
• WP_CACHE: No
• CONCATENATE_SCRIPTS: –
• COMPRESS_SCRIPTS: –
• COMPRESS_CSS: –
• ENFORCE_GZIP: –
• WP_LOCAL_DEV: –
• WP_CONTENT_URL: https://thestl.com/wp-content
• WP_CONTENT_DIR: $abs_path/wp-content
• UPLOADS: –
• BLOGUPLOADDIR: –
• DIEONDBERROR: –
• WPLANG:
• ALTERNATE_WP_CRON: –
• WP_CRON_LOCK_TIMEOUT: 60
• WP_DISABLE_FATAL_ERROR_HANDLER: –
• MATOMO_SUPPORT_ASYNC_ARCHIVING: –
• MATOMO_TRIGGER_BROWSER_ARCHIVING: –
• MATOMO_ENABLE_TAG_MANAGER: –
• MATOMO_SUPPRESS_DB_ERRORS: –
• MATOMO_ENABLE_AUTO_UPGRADE: –
• MATOMO_DEBUG: –
• MATOMO_SAFE_MODE: –
• MATOMO_GLOBAL_UPLOAD_DIR: –
• MATOMO_LOGIN_REDIRECT: –
• Permalink Structure: /%category%/%postname%/
• Possibly uses symlink: No
• Upload base url: https://thestl.com/wp-content/uploads
• Upload base dir: $abs_path/wp-content/uploads
• Upload url: https://thestl.com/wp-content/uploads/2023/08
• Custom upload_path:
• Custom upload_url_path:
• Compatible content directory: Yes

WordPress Plugins

• ACF: Better Search: 4.1.1
• Admin Columns: 4.6.1
• All-in-One WP Migration: 7.77 (Network enabled)
• Classic Editor: 1.6.3
• Custom Opt Out (Matomo Plugin): 2.0.4
• Defender: 4.0.0 (Network enabled)
• Duplicate Page: 4.5.2
• Enable Media Replace: 4.1.2
• Export Plugin Details: 1.1.7
• Extra Tools (Matomo Plugin): 4.1.0-beta5
• Feed Them Social – Page, Post, Video and Photo Galleries: 4.1.6
• Google Analytics Importer (Matomo Plugin): 4.6.10
• Gravity Forms: 2.7.11
• Gravity Forms Mailchimp Add-On: 5.2.0
• Header and Footer Scripts: 2.2.1
• Hummingbird: 3.5.0 (Network enabled)
• LayerSlider: 7.7.11
• Matomo Analytics – Ethical Stats. Powerful Insights.: 4.15.0
• Matomo Marketplace for WordPress: 1.0.11
• MC4WP: Mailchimp for WordPress: 4.9.6
• Redirection: 5.3.10
• Regenerate Thumbnails: 3.1.5
• Simple History: 4.3.0
• SiteGround Optimizer: 7.3.4
• SiteGround Security: 1.4.5
• Site Kit by Google: 1.106.0
• Snapshot Pro: 4.17.2 (Network enabled)
• Soil: 3.7.3
• The Events Calendar: 6.1.3
• The Events Calendar: Community Events: 4.10.11
• The Events Calendar: Filter Bar: 5.5.1
• Timber: 1.22.1
• Tracking Code Customizer (Matomo Plugin): 4.0.0
• Tracking Spam Prevention (Matomo Plugin): 4.1.7
• Treemap Visualization (Matomo Plugin): 4.0.2
• UserFeedback Lite: 1.0.7
• WPCode Lite: 2.1.0
• WP Maintenance: 6.1.3
• WPMU DEV Dashboard: 4.11.18 (Network enabled)
• Yoast SEO: 20.12
• Active Plugins: 33 (gravityforms CustomOptOut ExtraTools LayerSlider TrackingCodeCustomizer TrackingSpamPrevention TreemapVisualization acf-better-search all-in-one-wp-migration classic-editor codepress-admin-columns duplicate-page enable-media-replace export-plugin-details feed-them-social gravityformsmailchimp header-and-footer-scripts insert-headers-and-footers mailchimp-for-wp matomo redirection regenerate-thumbnails sg-cachepress sg-security simple-history soil the-events-calendar-community-events the-events-calendar-filterbar the-events-calendar timber-library userfeedback-lite wordpress-seo wp-maintenance)
• Theme: thestl (thestl)

Server

• Server Info: Apache
• Apache AddHandler support: Supported
• PHP OS: Linux
• PHP Version: 8.0.30
• PHP SAPI: cgi-fcgi
• PHP Binary Name: /usr/local/php80/bin/php
• PHP Maxmind DB extension: Not loaded
• PHP Error Reporting: 4437 After bootstrap: 4437
• PHP Found Binary: /usr/local/bin/php
• Timezone: UTC
• WP timezone: America/Chicago
• Locale: en_US
• User Locale: en_US
• Memory Limit: 768M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
• WP Memory Limit: 256M
• WP Max Memory Limit: 768M
• Timezone version: 2022.6
• Time: 1691424188
• Max Execution Time: 120
• Max Post Size: 256M
• Max Upload Size: 268435456
• Max Input Vars: 3000
• Disabled PHP functions: No
• zlib.output_compression is off: Yes
• Curl Version: 7.85.0, OpenSSL/3.0.9
• Suhosin installed: No

PHP cli

• PHP cli Version: 7.4.33
• MySQLi support: ok

Database

• MySQL Version: 5.7.39
• Mysqli Connect: Yes
• Force MySQL over Mysqli: No
• DB Prefix: wp_uxjex6cqdj_
• DB CHARSET: utf8
• DB COLLATE:
• SHOW ERRORS: No
• SUPPRESS ERRORS: No
• Uses Socket: No
• Uses IPv6: No
• Matomo tables found: 329
• DB tables exist: Yes
• Matomo users found: 4
• Matomo sites found: 1
• Required permissions: OK

Browser

• Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0)
• Language: en-us,en

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