Matomo doesn’t work anymore on 6 domains

  • Resolved janix96

    (@janix96)


    7 months, 1 week ago

    After v 5.0.0 Matomo doesn’t work on any domain of my dedicated server..

    So I switched to Google Analytics..

    This is the problem: https://ibb.co/N7DH4gg

    System:

    # Matomo

    • Matomo Pluginversion: 5.0.5
    • Config existiert und ist beschreibbar.: Ja (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
    • JS Tracker existiert und ist beschreibbar.: Ja (“$abs_path/wp-content/uploads/matomo/matomo.js” )
    • Plugin-Verzeichnisse: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/plugins”}])
    • Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/cache/matomo)
    • Matomo Version: 5.0.2
    • Matomo Blog idSite: 1
    • Installierte Matomo-Version: 4.13.0 (Install date: 2022-12-13 20:56:57)
    • Upgrades outstanding: No
    • Upgrade in progress: No

    Endpoints

    • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
    • Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
    • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
    • Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

    Crons

    • Server-Zeit: 2024-04-23 10:50:07
    • Blog-Zeit: 2024-04-23 12:50:07 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
    • Sync users & sites: Next run: 2024-04-23 22:00:43 (9 Stunden 10 Minuten) ( Last started: 2024-04-22 22:22:06 (-14 Stunden 28 Minuten). Last ended: 2024-04-22 22:22:06 (-14 Stunden 28 Minuten). Interval: daily)
    • Archive: Next run: 2024-04-23 12:57:17 (7 Minuten 10s) ( Last started: 2024-04-23 12:22:02 (-28 Minuten 5s). Last ended: 2024-04-23 12:22:05 (-28 Minuten 2s). Interval: hourly)
    • Update GeoIP DB: Next run: 2024-05-06 22:00:43 (13 Tage 9 Stunden) ( Last started: 2024-04-06 22:22:08 (-16 Tage 14 Stunden). Last ended: 2024-04-06 22:22:09 (-16 Tage 14 Stunden). Interval: matomo_monthly)

    Vorgeschriebene Prüfungen

    • PHP-Version >= 7.2.5: ok
    • PDO Erweiterung: ok
    • PDO\MYSQL Erweiterung: ok
    • MYSQLI Erweiterung: ok
    • Weitere erforderliche Anforderungen: ok
    • Erforderliche Funktionen: ok
    • Ben?tigte PHP Konfiguration (php.ini): ok
    • Verzeichnisse mit Schreibzugriff: ok
    • Verzeichnisse mit Schreibzugriff auf Tag Manager: ok

    Optionale Prüfungen

    • 64-bit PHP Bin?r: ok
    • Tracker-Status: ok
    • Speicherlimit: ok
    • Zeitzone: ok
    • ?ffnen einer URL: ok
    • GD > 2.x + FreeType (Grafiken): ok
    • Andere Erweiterungen: ok
    • Andere Funktionen: ok
    • Dateisystem: ok
    • Letzter erfolgreicher Abschluss der Archivierung: ok
    • Datenbankf?higkeiten: ok
    • Maximale Packetgr??e: ok
    • Standorterkennung: ok
    • Update über HTTPS: ok
    • Mobile Messaging SMS Provider: ok
    • Supports Async Archiving: Yes
    • Async Archiving Disabled in Setting: No
    • Location provider ID: geoip2php
    • Location provider available: Yes
    • Location provider working: Yes
    • Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Mehr erfahren)
    • Had visit in last 5 days: Yes
    • Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

    Matomo Settings

    • Track mode: disabled
    • Track ecommerce: Yes
    • Track codeposition: footer
    • Track api endpoint: default
    • Track js endpoint: default
    • Version history: 5.0.5, 5.0.4, 5.0.3, 5.0.2, 4.15.3
    • Core version: 5.0.2
    • Last tracking settings update: 1670962091
    • Last settings update: 1670962116

    Logs

    • Keine:

    WordPress

    • Home URL: $site_url
    • Site URL: $site_url
    • WordPress Version: 6.5.2
    • Number of blogs: 1
    • Multisite Enabled: No
    • Network Enabled: No
    • WP_DEBUG: No
    • WP_DEBUG_DISPLAY: Yes
    • WP_DEBUG_LOG: No
    • DISABLE_WP_CRON: Yes
    • FORCE_SSL_ADMIN: Yes
    • WP_CACHE: Yes
    • CONCATENATE_SCRIPTS: –
    • COMPRESS_SCRIPTS: –
    • COMPRESS_CSS: –
    • ENFORCE_GZIP: –
    • WP_LOCAL_DEV: –
    • WP_CONTENT_URL: $site_url/wp-content
    • WP_CONTENT_DIR: $abs_path/wp-content
    • UPLOADS: –
    • BLOGUPLOADDIR: –
    • DIEONDBERROR: –
    • WPLANG: –
    • ALTERNATE_WP_CRON: –
    • WP_CRON_LOCK_TIMEOUT: 60
    • WP_DISABLE_FATAL_ERROR_HANDLER: –
    • MATOMO_SUPPORT_ASYNC_ARCHIVING: –
    • MATOMO_ENABLE_TAG_MANAGER: –
    • MATOMO_SUPPRESS_DB_ERRORS: –
    • MATOMO_ENABLE_AUTO_UPGRADE: –
    • MATOMO_DEBUG: –
    • MATOMO_SAFE_MODE: –
    • MATOMO_GLOBAL_UPLOAD_DIR: –
    • MATOMO_LOGIN_REDIRECT: –
    • Permalink Structure: /%postname%/
    • Possibly uses symlink: No
    • Upload base url: $site_url/wp-content/uploads
    • Upload base dir: $abs_path/wp-content/uploads
    • Upload url: $site_url/wp-content/uploads/2024/04
    • Custom upload_path:
    • Custom upload_url_path:
    • Compatible content directory: Yes
    • WP_Filesystem Initialized: Yes

    WordPress Plugins MU Plugins

    • aios-firewall-loader.php:

    Plugins

    • Activity Log: 2.10.1
    • All In One WP Security: 5.2.9 (Network enabled)
    • Announcement Bar: 2.2.0
    • Builder BG Video Slider: 3.5.2
    • Builder Button Pro: 3.5.3
    • Builder Pricing Table: 3.5.2
    • Builder Slider Pro: 3.5.2
    • Builder Slideshow: 3.5.2
    • Complianz Privacy Suite (GDPR/CCPA) premium: 7.0.9
    • hCaptcha for WordPress: 4.0.1
    • LoginPress: 3.0.6
    • Matomo Analytics – Ethical Stats. Powerful Insights.: 5.0.5
    • Really Simple SSL Pro: 8.1.0
    • Resize Image After Upload: 1.8.6
    • ShortPixel Image Optimizer: 5.5.5
    • Themify Builder Pro: 3.6.0
    • Themify Icons Plugin: 2.0.2
    • Themify Portfolio Post: 1.2.8
    • Themify Updater: 1.4.7
    • User Role Editor: 4.64.2
    • WPForms Lite: 1.8.7.2
    • Yoast SEO: 22.5
    • Active Plugins: 22 (all-in-one-wp-security-and-firewall:5.2.9 announcement-bar:2.2.0 aryo-activity-log:2.10.1 builder-bg-video-slider:3.5.2 builder-button:3.5.3 builder-pricing-table:3.5.2 builder-slider-pro:3.5.2 builder-slideshow:3.5.2 complianz-gdpr-premium:7.0.9 hcaptcha-for-forms-and-more:4.0.1 loginpress:3.0.6 matomo:5.0.5 really-simple-ssl-pro:8.1.0 resize-image-after-upload:1.8.6 shortpixel-image-optimiser:5.5.5 themify-builder-pro:3.6.0 themify-icons:2.0.2 themify-portfolio-post:1.2.8 themify-updater:1.4.7 user-role-editor:4.64.2 wordpress-seo:22.5 wpforms-lite:1.8.7.2)
    • Theme: themify-ultra (themify-ultra)

    Server

    • Server Info: Apache
    • Apache AddHandler support: Supported
    • PHP OS: Linux
    • PHP Version: 8.2.18
    • PHP SAPI: fpm-fcgi
    • PHP Binary Name: /opt/plesk/php/8.2/sbin/php-fpm
    • PHP Maxmind DB extension: Not loaded
    • PHP Error Reporting: 4437 After bootstrap: 4437
    • PHP Found Binary: /usr/bin/php -q
    • Timezone: UTC
    • WP timezone: Europe/Berlin
    • Locale: de_DE_formal
    • User Locale: de_DE_formal
    • Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
    • WP Memory Limit: 40M
    • WP Max Memory Limit: 512M
    • Timezone version: 0.system
    • Time: 1713869407
    • Max Execution Time: 300
    • Max Post Size: 32M
    • Max Upload Size: 33554432
    • Max Input Vars: 4000
    • Disabled PHP functions: Yes (opcache_get_status)
    • zlib.output_compression is off: Yes
    • Curl Version: 7.68.0, OpenSSL/1.1.1f
    • Suhosin installed: No

    PHP cli

    • PHP cli Version: 7.4.3-4ubuntu2.20
    • MySQLi support: ok
    • PHP CLI configuration: Configured correctly

    Database

    • MySQL Version: 10.4.33
    • Mysqli Connect: Yes
    • Force MySQL over Mysqli: No
    • DB Prefix: HC1Zs_
    • DB CHARSET: utf8
    • DB COLLATE:
    • SHOW ERRORS: No
    • SUPPRESS ERRORS: No
    • Uses Socket: No
    • Uses IPv6: No
    • Matomo tables found: 125
    • DB tables exist: Yes
    • Matomo users found: 2
    • Matomo sites found: 1
    • Erforderliche Berechtigungen: Ok

    Browser

    • Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36)
    • Language: de-de,de,en-us,en
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Hi @janix96, can you tell me who your hosting provider is?

    Can you tell me what you see if you visit this URL in a browser (replace “yoursite.com” with your actual website URL): https://yoursite.com/wp-content/plugins/matomo/app/index.php?module=Proxy&action=getCss&cb=19c93dcc69bd907a36cd30e91911c7d7 .

    Have you installed/activated any new plugins recently?

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    @janix96 Can you answer my questions above?

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Since there hasn’t been a reply to my questions, I’m marking this issue as resolved. If you need further help, feel free to comment or create an issue. If you don’t want to use a self-hosted version of Matomo, you can consider using our cloud hosted offering: https://matomo.org/matomo-cloud/

    Thread Starter janix96

    (@janix96)

    After using your URL, I can see only Sourcecode

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Hi @janix96, that is what you should see (this code is what tells the browser how Matomo webpages should look). If Matomo looks like the screenshot you posted only some of the time, then it means the browser cannot get that code some of the time. In this case, it is likely some kind of server configuration or network issue that I probably can’t help you solve. I would suggest contacting your hosting provider and asking them to help find the cause. You can also try different browsers and try to access the site through a VPN to see if that results in a change (which will help narrow down the cause).

    Either way, since no one else appears to experience the issues you’re experiencing, it’s safe to say it’s not a problem with the plugin, but with your WordPress configuration or server configuration.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Matomo doesn’t work anymore on 6 domains’ is closed to new replies.