Maths formula not displaying in email message

  • solagabriel

    (@solagabriel)


    4 years ago

    Hello,

    Recently you released an update to display maths formula on result page. Unfortunately, same update disabled maths formula from displaying on results sent via email to admin and test takers.

    Here are links to images to better explain my point.

    https://prnt.sc/vi0r35 – Before the latest update – maths formula displayed properly on email sent to test takers and admin

    https://prnt.sc/vi0sig – after latest update on plugin – maths formula not displaying in email sent to test takers and admin.

    Kindly look into this issue.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • expresstechsupport

    (@expresstechsupport)

    Hi @solagabriel,

    Thanks for reaching out to us. We will investigate the issue and provide you with the required solution.

    Kind regards,
    Kriti

    Thread Starter solagabriel

    (@solagabriel)

    Please any update on this issue?

    We are in the process of launching our quiz portal and quiz takers will need to receive quiz result in their email address…

    Kindly check in your staging platform to confirm if the error is from my end or i should wait for the next update…

    It’s urgent…..PLEASE

    Hi @solagabriel,

    We are also experiencing this issue on our staging. Our development team is trying to troubleshoot the problem. I will keep you posted as soon as they provide a fix for this issue.

    Kind regards,
    Kriti

    Thread Starter solagabriel

    (@solagabriel)

    Hello,

    Please any update? This is over 2 months ago the ticket was raised and no solution yet?

    Kindly feedback for us to know the next line of action…

    PLEASE!

    Hi @solagabriel,

    We have fixed this issue in the plugin. Kindly check and let me know if you need any further assistance.

    Kind regards,
    Kriti

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Maths formula not displaying in email message’ is closed to new replies.