Massive numbers of false positives

  • Resolved pheck

    (@pheck)


    1 year, 9 months ago

    On one of my clients site (Mental Health Clinic), the form entries are blocked by Cleantalk for a huge numbers of users (more then 20 today), so I needed to disable the plugin in order not to break the clients business. I need someone to have a look at it and find out, why all those are considered as spam!

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello, @pheck

    Please do the following:
    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Store data in the website database (alternative mechanism)” —> Save Changes.

    Clear all cache on your site.

    Did it help?

    Thread Starter pheck

    (@pheck)

    Change has been applied – I now need to watch it in oder to check, whether it has solved the problem – I will come back with results later.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    We will be waiting for your reply.

    Best regards.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    I see that we are sending 2 requests, this is not correct. Could you tell us which plugin did you use to create the contact form?

    Thread Starter pheck

    (@pheck)

    I am using the Royal Addons Form Builder plugin.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Thank you for the details!

    I’ve tested this plugin and unfortunately this issue did not occur on our side.

    For further actions please contact us by our private Ticket System:
    https://cleantalk.org/my/support/open

    Please, paste the link to this topic, so we can identify you quickly.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.

    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 7 replies - 1 through 7 (of 7 total)
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