Mass Transactions on Hold

  • Resolved JohnDiLaurie

    (@johndilaurie)


    4 years, 7 months ago

    Hi,

    the customer payments going through the WooCommerce Paypal Checkout extension lead to “transactions on hold” in Paypal instead of “instantly available payments” and require additional shipping data or otherwise will be on hold for a 14 day approval period. Can the plugin be altered to communicate this data to Paypal or changed in another way to not lead to those transactions on hold?
    Before, this was certainly not the case, but it might have been due to the other “regular” Paypal plugin.

    Thanks in advance,
    Jan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter JohnDiLaurie

    (@johndilaurie)

    Hello, this problem still persists. Any help would be greatly appreciated!

    Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Can you tell us a bit more about what you are doing with the payments? What do you mean Mass Transactions? That typically is used for things like Product Vendors or similar.

    What info is PayPal missing? Have you asked PayPal about this?

    Any more info you can share about your situation will help us help you.

    Thread Starter JohnDiLaurie

    (@johndilaurie)

    Hi AW,

    we just run a WooCommerce shop that is selling physical products. “Mass transaction” here should just mean that more or less all transactions going through the Paypal Checkout gateway end up as “transactions on hold” in Paypal, causing us 14 days of delay in actually receiving the money.

    Paypal is missing shipping data that needs to be communicated either manully or automatically to release the transcations’ funds. Manual is not possible in terms of required workload, so I was asking if “the plugin could be altered to communicate this data to Paypal or changed in another way to not lead to those transactions on hold?”.

    All the best,
    Jan

Viewing 3 replies - 1 through 3 (of 3 total)
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