Marketing advice to regain trust in MailPoet

  • Hi

    Marketing advice to regain trust in MailPoet

    I would like to propose to you a smart marketing advice how to regain trust in MailPoet.

    As you know, your plugin has cost a lot of money to an afoul lot of people and business that used your MailPoet plugin (including me).
    My whole website were infected – every php file on the site. I had to rebuild the site from scratch and remove your plugin. I bet you a lots of people don’t even know it yet, they’re infected – knowing from experience how most people manage their website (or a lack of close management).
    I would recommend for a time being to give out the premium version of MailPoet – to regain trust. It would be simple a smart marketing – just like when is a defected products recall.
    It is of course if you care or to take my advice.

    I always liked your MailPoet, I think it is a great software and would like to feel comfortable to use it again.

    Thanks,
    Kindly
    Fred

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  • Hello Fred,

    First off, we’re truly sorry for what happened.

    Let me step back a little, so you understand our stand point.

    We are a small company of 10 guys with thousands of free users and paying customers affected by this.

    Every action we took followed the protocol accepted by the WordPress community. We interacted with all parties, and solved the security issue before it was publicly announced.

    We sent newsletters, published 2 blog posts, updated our Twitter account to announce that our plugin was finally secured. WordPress itself has been a regular target of hackers, and has proceeded in a similar way.

    The hack you experienced came a about week after we took all the steps.

    We’re putting the extra effort to help everyone in due time on support.

    From the users’ perspective, we can only recommend to keep perfect backups, and keep WordPress and plugins updated at all times. This is something that we have our hands off, unfortunately. Every week on support, we deal with users with zero backups.

    What happened this week to us has previously happened to themes and plugins before. Unfortunately, it will happen again. WordPress is a target because it has become so massive.

    I hope this clarifies the position we’re caught despite ourselves.

    If you need any guidance for your cleanup, do let us know. We’ll be happy to help you out.

    jfkseo, thanks for the idea.

    It looks like we’ll be giving a coupon through our newsletter.

    Cheers, Kim

Viewing 2 replies - 1 through 2 (of 2 total)
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