Mapped domain works, subdomain does not

Your server is not set up correctly. Contact your hosting support.

Hi,
I believe I may have the same issue, and if it is a server issue, what do I request be done at the hosting support?

These are the domain and subdomains of the multisite app:
https://suburbanguides.com
https://livingston.suburbanguides.com AKA https://livingstonguides.com
https://millburn.suburbanguides.com AKA https://millburnguides.com

As an example of the issue:
? I can use either https://millburn.suburbanguides.com AKA https://millburnguides.com to get to the site either way correctly.
? If I use https://millburnguides.com/news/ I get to the news page as expected.
? If I use https://millburn.suburbanguides.com/news/ I am sent to the main domain https://suburbanguides.com.

Is there a way I can have both working? If this is an issue with the server, what should I request be done. I am using Hostgator.com.

Thanks!

I believe I may have the same issue

No, you don’t. The original poster was getting a blank page. Most likely, mod_rewrite isn’t enabled in your web account on the mapped domain.

I appreciate your help on this, and I am not sure I understand.

I went to Hostgator.com and explained the issue. They said that (from their end) the mod_rewrite capability was on. However, they were not able to help me with the mapping issue, explained prior.

Can you provide me with further direction?

My .htaccess file looks like the following:

# BEGIN WordPress
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]

# add a trailing slash to /wp-admin
RewriteRule ^wp-admin$ wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
RewriteRule ^(.*\.php)$ $1 [L]
RewriteRule . index.php [L]

# END WordPress

Thanks again.

@davebon – Sorry, I’ve never had a Hostgator account.

https://suburbanguides.com — goes to a BlueHost.com page which says “There is no website configured at this address.”

https://livingston.suburbanguides.com/ — “302 Moved Temporarily” to https://livingstonguides.com/

You need (in this example) to have WordPress installed, in multi-site mode, in the folder for suburbanguides.com. It isn’t. (And that folder Must be the root of your hosting account, or must be the root of an add-on domain.)

You need (in this example) to have livingstonguides.com point to the same folder.

Then you have WordPress map livingstonguides.com to livingston.suburbanguides.com/

You also need to have your hosting company remove the redirection for livingstonguides.com. (They probably have it set up now as an add-on domain, which is not what you want.) Have livingstonguides.com point to the same place as suburbanguides.com.

You need to have your hosting company set up “WildCard DNS” for suburbanguides.com.

Tip: Don’t talk to your hosting company about “WordPress Multi-Site”, since that can trigger their “we don’t support third-party scripts” excuse. Just ask them to remove the add-on domain, and point the domain names to the right place, and set up wildcard DNS.

There are some advantages if you have one domain name for WordPress (to do all the administration), and map suburbanguides.com and livingstonguides.com. Because the prices were lower, I used a .info for WordPress:
— your-other-domain.info in /public_html for WordPress,
— suburbanguides.com points to the same folder,
— livingstonguides.com points to the same folder

I give much more detail in https://lcblog.lernerconsult.com/2012-wordpress-3-multi-site-installation-existing-web-sites/

Hi George,

Thanks for your response. Most now is working, thankfully. But what you saw was while the website was in transition from one ISP to another. If you go there now – it will look much better.

I do still have the original issue and I will study the link you sent me – again thanks very much.

Dave

OK, I am still stuck.

These are the domain and subdomains of the multisite app:
? https://suburbanguides.com
? https://livingston.suburbanguides.com with mapped domain https://livingstonguides.com
? https://millburn.suburbanguides.com with mapped domain https://millburnguides.com
? https://tutorial.suburbanguides.com with no mapped site.

The issue is that if I use the mapped domain – the links works as expected:

Example:
? IN THE MOST BASIC FORM when you go to https://tutorial.suburbanguides.com scroll down and click on “HELLO WORLD” the linked post:
https://tutorial.suburbanguides.com/2014/01/20/hello-world/ DOES NOT WORK.

Other Examples
? https://livingstonguides.com/news/ WORKS yet https://livingston.suburbanguides.com/news/ DOES NOT WORK.
? https://millburnguides.com/guides/ WORKS yet https://millburn.suburbanguides.com/guides/ DOES NOT WORK.

ALL non-working subdomain links simply go to the home page of the main site at https://suburbanguides.com/

Any suggestions for what I have done wrong here?

@davebon —

What I see accessing the links you show has changed since when you wrote that.

I can guide you through getting it working.

We’ll have to screen share (Google Chat? Skype?) so I can see the setup; I certainly can’t troubleshoot as it is changing.

Best to reach me via https://www.glerner.com/shared/contact.php so we don’t have emails going to spam folders.