Map stopped showing

  • Resolved Table28

    (@table28)


    6 years, 5 months ago

    Hello,

    Your maps plugin is working well for me on a couple of sites, but stopped working on a new site I created. At first the map showed as usual, but after I made a couple of changes to the size, it disappeared from the page and in the preview. I then fussed around with the API and tested it using and unrestricted one that I know is working on another site. Still no map.

    Could you please let me know what I’ll need to do to get it working?

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi there

    Thank you for getting in touch, sorry to hear you’re experiencing issues with our plugin.

    It appears you have selected 100% height for your map.

    This applies the CSS

    height: 100% to your element.

    This will cause the map element to take up 100% of the height of it’s parent element.

    If the parent element doesn’t have a fixed height (and there is no other content, such as an image, to give the parent element height), the parent element will have a height of zero. This means the map will have 100% of zero height, which is zero.

    If you set that height to a pixel value, such as 600 px, you’ll be able to see the map.

    I hope that helps?

    Kind regards
    – Perry

    Hi there, it would seem I am also experiencing a similar issue. The maps on my events pages were displaying. Now there is nothing except for a large space where the maps used to be. I’m not sure where the 100%/600px setting is if this is what I have modified, or maybe I something else is causing the problem.

    Any advice would be greatly appreciated!

    Thank you!

    Thread Starter Table28

    (@table28)

    Hey Perry,

    Thank you for pointing that out. The map is working fine now.

    @transportsr – The width and height settings are located under the general settings tab of the map itself.

    ted

    Hi there

    Thank you for letting us know!

    Kind regards
    – Perry

    Hi Perry,

    I found the settings but I am having no luck getting my maps back. Would they disappear if I messed something up related to my API?

    James

    Hi James

    Sorry to hear that. The most common API issues would show an error message, so I shouldn’t think it would be that.

    Could you please link us to your map page?

    If that’s not possible, can you please open your browsers JavaScript console, load the page and let us know if there are any errors displayed there?

    Kind regards
    – Perry

    Hi Perry, the map loads fine on our “About Us” page:
    https://www.transportbooks.com/about-us/

    But not on any of our event pages:
    https://www.transportbooks.com/event/2018-rodmasters-fall-swap-meet-car-show/

    The grey space between the URL, location, etc., and the description is where the map used to appear.

    In the Events plugin section, there is a “Google Maps” tab, where an API key can be there. There is also blank area with the title Map Style. I am not sure is something should be written here, but I wouldn’t know what to write anyways. Furthermore, the maps used to load, and I wouldn’t have deleted anything in the box.

    Hi there

    There is a JavaScript error on this page that is likely preventing the “load” event firing for our map.

    Can you please disable minification so we are able to read the code, and if we may ask you to please open a ticket as this issue is specific to your site, rather than related to this thread.

    I hope that helps?

    Kind regards
    – Perry

Viewing 9 replies - 1 through 9 (of 9 total)
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