Map refresh after submit a search & not correct results

If you prevent javascript , forbid you break the SLP plugin which needs havascript to work. poorly constructed plug-ins that use old JavaScript or jquery ui that can cause Store Locator Plus to not work. Consider using WP Debugger

In the future please post in our store forums with screenshots of your Plugin Info/environment. If you run debugger and have a debug log that shows an issue with SLP you can email the log to our support channel

Thanks a lot for your quick answer in the weekend!

> If you prevent javascript , forbid you break the SLP plugin which needs havascript to work.

You didn’t understand, sorry, maybe I was not clear enough.

I tried to put a

e.preventDefault();

to prevent your form submiting/refreshing/and go to another page with parameters in URL. Example :
https://www.worldartfoundations.com/map/?nameSearch=musuem&addressInputCity=&city_selector_discrete=1&addressInputState=&addressInputCountry=&country_selector_discrete=1&ignore_radius=1

Did you check by yourself on our site ?

My hack not worked, so I removed that hack already.

The current behaviour of your plugin just don’t work and destruct the UX.

> poorly constructed plug-ins that use old JavaScript or jquery ui that can cause Store Locator Plus to not work

As told, we already tried to disable all the plugins, custom code, and switch to Twenty Nineteen theme… the problem still occur.

> Consider using WP Debugger

WP Debug was our first move. Nothing there.

> In the future please post in our store forums with screenshots of your Plugin Info/environment.

We posted there already but didn’t have the pleasure to see our topic approved already… maybe later ?

–

We are customers of your 450$ plugins and already paid the Legacy version in the past also… the customer website is broken… further checks by your team would be appreciate.

The maintenance of SLP+ is not so easy than common plugins on the WordPress ecosystem. I mean, difficult to reverse previous versions as we have to update synchronically SLP+, Experience, Power and WordPress Core all at the same time you know… to prevent your plugins addons get disabled automatically.

Hope you can help. Thanks a lot.

Ok, I see you posted on the SLP forum but did not provide details such as plugin info. the developer is working over the weekend for another customer using ySLP SaaS that is an essential non profit org providing food relief efforts during the covid 19 shutdowns . At the moment he is concentrating on them, but there may be something he is doing there that could lead to a discovery of an issue within the WPSLP as well. But really need the info posted in the main site forum so we can focus without going back and forth.
We did have an issue with the Tags dropdown selector that he is working on so this might fit into same category with the selector

Since I am the only support person working , I am concentrating on those who post in our SLP main site forum because those people have add-ons. This fourm is really just for those using the base free SLP plugin. A lot of info you have provided will not assist them.

Thanks for understanding.

Sorry for that, but I was not able to update my post on your forum because it was under your approuval… I didn’t wait the approuval to continue my researches.

I repeat all the information from here to your forum… But i don’t receive feedback from your forum that says like “Thanks for your answer or something…

So I don’t know if you receive it or not.

You were answered in the forums and via the support email. Restore, roll back to a previous version while we sort this out

I answered on your forum, but I cannot see my answer.

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I tried to remove the “cities” field. It does not fix the issue.

And I just find and take the time to create a staging with the backup I have, with older version of SLP+, but there is no the “Tools” tab you said in Settings…

Here, the plugin environement of the staging version :

Store Locator Plus?:5.0.5

Experience:5.1

Power:5.1
+Pages

Site URL:https://ww2.worldartfoundations.com

This Info Cached:1587728466

Network Active:No

WordPress Version:5.3.2

PHP Version:7.3.17

MySQL Version:10.3.22

PHP Limit:256M

WordPress General Limit:64M

WordPress Admin Limit:128M

PHP Peak RAM:143 MB

PHP Post Max Size:32M

The current website :

https://www.worldartfoundations.com/map/

The older staging website :

https://ww2.worldartfoundations.com/map/

Before, all the map worked like a charm. Now, nothing work (search by Country, keyword or anything).

We cannot rollback a WooCommerce shop with order and cancel our previous maintenance and content writing.

We were not suggesting rolling back on a live site of course that is never a good idea. But on a staging site as you did above. If you are a premier customer you could download the pre release to test on your staging site. If you would like we can email you beta releases if you cannot see them in your account.

There was NO export tool on old versions of SLP , that is a relatively new feature. Sine we do not check the WP directory support in addition to the forums it would be best if you post a new subject in the forums, you have posted there before and we have not changed anything

this forum is intended for just the base free WPSLP customers and not for add-ons.

Please reply to the email sent to you (different name?) and we can attach the zip files for testing if you are not a premier custmer