Manual updates setting failed on the production site

  • Resolved magicpowers

    (@magicpowers)


    6 months, 2 weeks ago

    I got an email notification today that the WordPress version on my staging site is out of date.

    This was weird, as I didn’t get the same notification about my production site. I checked – and lo and behold, my production site already had the current WordPress version 6.5.3 which was updated automatically in spite of my strict setting for manual updates ONLY in your plugin.

    The setting held on my staging site, but FAILED on my production site.

    This is not good, as I always need to update everything – WordPress, plugins, themes – on my staging site FIRST to pick up any bugs and incompatibilities with my site before they break my live production website.

    The fact that this was a minor update is irrelevant, as I still got the notification from my staging site – and your plugin settings are exactly the same as on my production site.

    I cannot afford this sort of bugs allowing auto updates without my testing them first, as I’ve had some serious issues with new updates in the past crashing my live site. So this is a big red flag for me about the poor reliability of your plugin.

    Could you please advise ASAP how this could have happened that your plugin settings failed on my live site while didn’t fail on the staging site.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi,

    Apologies for the inconvenience caused

    I’m sorry to hear that your WordPress site got updated to its later minor version which it should haven’t happened. Could you please take a look at the update logs and see if there’s a log entry that captured the auto-update event and if you can the log could you please click the Stack Trace link text and copy what’s presented in there and paste them here.

    Thanks
    Anthon

    Thread Starter magicpowers

    (@magicpowers)

    hi

    thanks for your reply.

    Where will I find the update logs? In my WordPress or in your plugin? I can’t see them anywhere.

    Please provide the exact location.

    Hi,

    It’s on your Easy Updates Manager plugin, under the Logs tab

    Thanks
    Anthon

    Thread Starter magicpowers

    (@magicpowers)

    ok, I found it.

    Unfortunately, the WordPress auto update was not captured by the log.

    Hi,

    Is your website is hosted on a WordPress managed hosting? If so, could you please take a look at your hosting panel to see if there’s an option to disable WordPress automatic update. This kind of automatic updates can’t be captured by EUM.

    Thanks
    Anthon

    Thread Starter magicpowers

    (@magicpowers)

    hi
    No, I can’t disable WordPress auto updates in my cpanel.

    This kind of automatic updates can’t be captured by EUM.

    That is incorrect.

    You have missed what I said at the beginning – that this update was captured on my staging site, which has the same EUM plugin with the same settings. I got an email notification and had to update it manually.
    I did NOT get that email from my production site, which updated WP automatically.

    So the question is – how come the EUM plugin prevented WP auto update on my staging site, yet did not prevent it on my production site, with all the settings being exactly the same?

    Hi,

    Apologies for the delay over the weekend

    Could you please send us your live site information?, this info can be fetched via the WorPress site health tool.

    On the Info tab, click the Copy site info to clipboard button and paste the information here

    Thanks
    Anthon

    Thread Starter magicpowers

    (@magicpowers)

    hi

    Thanks for your reply.
    I can send you my site info to your email or via a secure channel.
    I will never post my site detailed information on a public forum.
    That’s irresponsible.

    More importantly, how will my site details help you find out why your plugin worked on my staging site but not on the production site? They are CLONES with the same settings and plugins.

    If you don’t know the answer and just searching blindly, I’ll leave it.

    thanks

Viewing 8 replies - 1 through 8 (of 8 total)
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