Manual stock update

Hey there, @naarian! Thanks for contacting us. I’m happy to help you.

If your website is set to sync data from WooCommerce to Square, Square will pull stock data every hour to account for Point of Sale transactions, so it will update according to the changes you make manually.

You can find more about this in this guide.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

What happens if within that hour I have a sale online (WooCommerce) and in store (Square terminal)? Does the system read plain stock number or does it record the change? Here’s an example: we have 10pcs of product A. There was a sale online at 10:05am and a sale in the store at 10:10am. Now WooCommerce stock went down to 9 and Square stock is also at 9, however in fact we have only 8pcs left. At 11am during the next sync event, will the stock go down to 8pcs on both ends? And will this work regardless of the sync setting (WooCommerce -> Square or Square -> WooCommerce)? Which setting is more reliable and recommended?

Hi @naarian

Both systems will record the change independently when you have a sale on WooCommerce and in your physical store (Square terminal). So, in your example, both systems will show that you have 9pcs left. However, the stock levels will be updated during the next sync event to reflect the accurate inventory, which is 8pcs.

This synchronization should work regardless of the sync setting, as the goal is to ensure that your inventory levels are accurate across both platforms.

As for which setting is more reliable and recommended, it really depends on your business operations. If you make more sales or stock changes on WooCommerce, then you might need to set the sync from WooCommerce to Square. Conversely, if you make more sales or stock changes in your physical store, then you might want to set the sync from Square to WooCommerce.

I hope this clarifies your concern. If you have any other questions, feel free to ask.