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Resolved bulld_digital
(@eskamediawork)

2 years, 3 months ago

Hi,

We’re having an issue with the manual sorting of products in the Woocommerce admin. It’s not saving and freezes. Please see this screencast:
https://share.getcloudapp.com/yAuQRQzG

What could have caused this?

Viewing 11 replies - 1 through 11 (of 11 total)

Amir A. (woo-hc)

(@amiralifarooq)

2 years, 3 months ago

Hi @eskamediawork

Thanks for reaching it out.

I understand that you’re having issue while manual sorting of products in the admin panel.

Can you share the following information:

1) Could you please paste a copy of your site’s System Status here? You can find it via WooCommerce > Status.

2) Open up the developer console in your browser, and take a screenshot of the error that likely appears after trying to unsuccessfully add a featured image.

– Here is a guide for using the console in Chrome: https://developers.google.com/web/tools/chrome-devtools/console/

– And then I recommend https://snag.gy for easily sharing screenshots.

Thanks!

Thread Starter

bulld_digital

(@eskamediawork)

2 years, 3 months ago

Hi Amir,

Thank you for your reply.

1. Here’s the status report:


### WordPress Environment ###

WordPress address (URL): https://www.dewolkast.nl
Site address (URL): https://www.dewolkast.nl
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.5.3
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.54 (Debian)
PHP Version: 7.4.30
PHP Post Max Size: 25 MB
PHP Time Limit: 1200
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 25 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wp_
Totale databasegrootte: 865.97MB
Database datagrootte: 529.42MB
Database index grootte: 336.55MB
wp_woocommerce_sessions: Data: 4.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.33MB + Index: 0.63MB + Engine InnoDB
wp_woocommerce_order_items: Data: 4.52MB + Index: 1.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 37.58MB + Index: 44.13MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 8.02MB + Index: 12.14MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 5.02MB + Index: 5.03MB + Engine InnoDB
wp_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 113.64MB + Index: 58.02MB + Engine InnoDB
wp_bwf_ab_experiments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_contact: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_conversion_tracking: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
wp_bwf_funnelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwf_funnels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_optin_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwf_wc_customers: Data: 1.52MB + Index: 0.14MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 12.52MB + Index: 10.09MB + Engine InnoDB
wp_ewwwio_images: Data: 17.55MB + Index: 19.61MB + Engine InnoDB
wp_ewwwio_queue: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.05MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gr_configuration: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gr_orders_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gr_products_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gr_schedule_jobs_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gr_variants_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_kiyoh: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lws_wr_historic: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 16.47MB + Index: 2.36MB + Engine InnoDB
wp_pmxe_exports: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 194.73MB + Index: 98.20MB + Engine InnoDB
wp_posts: Data: 21.55MB + Index: 7.89MB + Engine InnoDB
wp_pp_pick_order_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.31MB + Index: 0.09MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_simple_history: Data: 2.50MB + Index: 0.70MB + Engine InnoDB
wp_simple_history_contexts: Data: 10.44MB + Index: 8.91MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_taxonomymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 1.30MB + Index: 0.36MB + Engine InnoDB
wp_terms: Data: 0.19MB + Index: 0.20MB + Engine InnoDB
wp_term_relationships: Data: 3.50MB + Index: 2.36MB + Engine InnoDB
wp_term_taxonomy: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wp_usermeta: Data: 29.56MB + Index: 32.09MB + Engine InnoDB
wp_users: Data: 2.52MB + Index: 4.52MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wp_wc_download_log: Data: 0.39MB + Index: 0.39MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 5.52MB + Index: 6.98MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.36MB + Index: 0.28MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.78MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfacp_stats: Data: 0.28MB + Index: 0.42MB + Engine InnoDB
wp_wfco_report_views: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wfob_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfocu_event: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfocu_event_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfocu_session: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wml_entries: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpie_template: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 1.48MB + Index: 2.63MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.03MB + Index: 0.09MB + Engine InnoDB
wp_wpvivid_scan_result: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpvivid_unused_uploads_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_yoast_indexable: Data: 15.55MB + Index: 9.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.45MB + Index: 0.61MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

attachment: 18077
cms_block: 4
custom_css: 2
custom-css-js: 2
elementor_library: 4
itsec-dash-card: 6
itsec-dashboard: 1
nav_menu_item: 101
oembed_cache: 7
page: 19
post: 2
product: 7434
product_variation: 331
shop_coupon: 13
shop_order: 7448
shop_order_refund: 88
staticblocks: 2
wfacp_checkout: 2
wffn_ty: 2
woodmart_layout: 1
wp_global_styles: 3
wpforms: 1
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (44) ###

Advanced Woo Search: door ILLID – 2.68
Akismet Anti-Spam: door Automattic – 5.0.2
WP Sheet Editor - Taxonomy Terms Pro: door WP Sheet Editor – 1.7.1
Classic Editor: door WordPress Contributors – 1.6.2
Classic Widgets: door WordPress Contributors – 0.3
Code Snippets: door Code Snippets Pro – 3.2.2
Cost of Goods for WooCommerce: door WPFactory – 2.8.0
Simple Custom CSS and JS: door SilkyPress.com – 3.41
GTM4WP: door Thomas Geiger – 1.16.2
EAN for WooCommerce Pro: door WPFactory – 4.4.0
Elementor Pro: door Elementor.com – 3.8.2
Elementor: door Elementor.com – 3.8.1
EWWW Image Optimizer: door Exactly WWW – 6.9.2
GetResponse for WordPress: door GetResponse – 5.5.31
Site Kit by Google: door Google – 1.88.0
Jetpack: door Automattic – 11.5.1
Kadence WooCommerce Email Designer: door Kadence WP – 1.5.7
Kiyoh Customerreview: door kiyoh – 1.0.30
Loco Translate: door Tim Whitlock – 2.6.3
WPO365 | Mail Integration for Office 365 / Outlook: door [email protected] – 1.9.0
MainWP Child: door MainWP – 4.3.0.1
Mollie Payments for WooCommerce: door Mollie – 7.3.4
Meta pixel for WordPress: door Facebook – 3.0.8
Rank Math SEO: door Rank Math – 1.0.103.1
Simple History: door P?r Thernstr?m – 3.3.1
Unbloater: door Christoph Rado – 1.5.5
UpdraftPlus - Backup/Restore: door UpdraftPlus.Com
DavidAnderson – 2.22.23.25

Out of Stock Message for WooCommerce: door coderstime – 1.0.6
WooCommerce NL Postcode Checker: door WP Overnight – 2.9.1
White Label CMS: door www.videousermanuals.com – 2.4
WPC Product Bundles for WooCommerce: door WPClever – 6.6.3
Product Feed PRO for WooCommerce: door AdTribes.io – 12.0.4
Variation Swatches for WooCommerce: door RadiusTheme – 2.2.2
WP Sheet Editor - WooCommerce Products (Premium): door WP Sheet Editor – 1.7.21
Billink - afterpayment services: door Tussendoor internet & marketing – 2.1.7
WooCommerce Conversion Tracking: door weDevs – 2.0.10
Extra Product Sorting Options for WooCommerce: door SkyVerge – 2.9.1
PDF Invoices & Packing Slips for WooCommerce: door WP Overnight – 3.2.5
WooCommerce: door Automattic – 7.1.0
Woodmart Core: door  – 1.0.35
WP Rocket | Change Preload Parameters: door WP Rocket Support Team –
WP Rocket: door WP Media – 3.12.3.2
YITH WooCommerce Product Bundles: door YITH – 1.17.0
Zapier for WordPress: door Zapier – 1.0.4

### Inactive Plugins (3) ###

Pakketdienst QLS Servicepoint Locator: door Pakketdienst QLS B.V. – 1.0
Stop Emails: door Sal Ferrarello – 1.2.1
Woo Store Vacation: door MyPreview – 1.5.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

Elementor Safe Mode: door Elementor.com – 1.0.0
installatron_hide_status_test.php: door  –
Object Cache Pro (MU): door Rhubarb Group – 1.16.4

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
variable (variable)
woosb (woosb)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Winkelbasis: #6 - /winkel/
Winkelmand: #7 - /winkelmand/
Afrekenen: #8 - /afrekenen/
Mijn account: #9 - /mijn-account/
Algemene voorwaarden: #67 - /algemene-voorwaarden-de-wolkast/

### Theme ###

Name: Woodmart
Version: 7.0.4
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema

WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-12-06 18:01:50 +00:00
Options: ?
Notes: 5
Onboarding: completed

### Action Scheduler ###

Complete: 21.205
Oldest: 2022-11-05 08:15:07 +0000
Newest: 2022-12-06 08:13:08 +0000

Failed: 44
Oldest: 2022-10-20 09:03:19 +0000
Newest: 2022-11-28 15:48:48 +0000

Pending: 2
Oldest: 2022-12-06 09:36:14 +0000
Newest: 2022-12-07 08:05:02 +0000

### Status report information ###

Generated at: 2022-12-06 08:13:17 +00:00

2. Screencast of the sorting issue: https://share.getcloudapp.com/z8ulnmyg
As you can see in the footage, it does eventually save the sorting order and after that it works again. But it does this almost every time. It’s not a workable situation to sort many products this way.

Amir A. (woo-hc)

(@amiralifarooq)

2 years, 3 months ago

Hello @eskamediawork thanks for sharing the detail, This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

Temporarily switch your theme to Storefront
Disable all plugins except for WooCommerce
Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let me know how that goes!

Thread Starter

bulld_digital

(@eskamediawork)

2 years, 1 month ago

I tested it on a staging server with an exact copy of the website.

Screencast: https://share.getcloudapp.com/L1u6yJGA

I installed Storefront and all plugins were tested one-by-one for a potential conflict. As you can see in the screencast, all plugins are deactivated except Woocommerce.

The problem however still remains….

It seems that some colors save pretty fast, and others take a long while or even stall the sorting script.

The situation is becoming unworkable at this stage as the sorting function is not reliable at all.

xue28 (woo-hc)

(@xue28)

2 years, 1 month ago

Hi @eskamediawork

Thanks for your confirmation that even after disabling all plugins except WooCommerce and switching to the default Storefront theme, the issue still persists.

WC Version: 7.1.0

Can you please try to update WooCommerce to the latest version and see if this resolves the issue?

Otherwise, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Thread Starter

bulld_digital

(@eskamediawork)

2 years, 1 month ago

Hi @xue28,

I’ve updated Woocommerce to the latest version but the problem still remains. From the 8 out of 10 products that I tried to sort do save properly, but the remaining products stall or freeze completely.

I could not find anything related to this day (26 jan) in the fatal error logs:

[Mon Jan 23 14:07:56.364787 2023] [proxy_fcgi:error] [pid 9874:tid 139816989603584] [client 149.143.113.34:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function trailingslashit() in /home/739487.cloudwaysapp………….')\n#6 /home/739487.cloudwaysapps.com/wqdjjncrea/public_html/wp-admin/admin-ajax.php(22): require_once('/home/739487.cl…')\n#7 {main}\n thrown in /home/739487…', referer: https://woocommerce-739487-3210308.cloudwaysapps.com/wp-admin/plugins.php [Mon Jan 23 14:07:56.367190 2023] [proxy_fcgi:error] [pid 21066:tid 139820059694848] [client 149.143.113.34:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function trailingslashit() in /home/739487.cloudwaysap………….')\n#6 /home/739487.cloudwaysapps.com/wqdjjncrea/public_html/wp-admin/admin-ajax.php(22): require_once('/home/739487.cl…')\n#7 {main}\n thrown in /home/739487…', referer: https://woocommerce-739487-3210308.cloudwaysapps.com/wp-admin/plugins.php [Mon Jan 23 14:28:55.765776 2023] [proxy_fcgi:error] [pid 10977:tid 139815563499264] [client 149.143.113.34:0] AH01071: Got error 'the log buffer is full (1024). The access log request has been truncated.', referer: https://woocommerce-739487-3210308…………_type=product&action=-1&product_cat=lg-cool-wool-big&product_type&stock_status&seo-filter&schema-filter=none&filter_action=Filter&paged=1&action2=-1&orderby=menu_order+title&order=ASC&wc-hide-notice=regenerating_thumbnails&_wc_notice_nonce=b4b8bb3e5d

Igor H

(@ihereira)

2 years, 1 month ago

Hello,

I’ve seen other cases where the issue is related to the browser’s cache. I recommend clearing your browser cache/cookies and then try it again. Don’t forget to check again using another device/browser.

Let us know if that makes a difference.

Thread Starter

bulld_digital

(@eskamediawork)

2 years, 1 month ago

Hi @ihereira

We tried different browsers without any effect.
The problem is still present.

What now??

Igor H

(@ihereira)

2 years, 1 month ago

Hi,

This is odd. I was testing on my end that is using WooCommerce and the default Storefront theme, and I could re-arrange the products without a problem.

Failed: 44

Can you please navigate under WooCommerce > status > scheduled actions > pending, and then try to manually run the pending actions? Please check after that if that makes a difference.

Thread Starter

bulld_digital

(@eskamediawork)

2 years, 1 month ago

Hi Igor, there’s unfortunately no change after running the scheduled actions.

Anything else we can try?

Saif

(@babylon1999)

2 years, 1 month ago

Hello @eskamediawork,

Got error 'the log buffer is full (1024). The access log request has been truncated.', referer: https://woocommerce-739487-3210308…………_type=product&action=-1&product_cat=lg-cool-wool-big&product_type&stock_status&seo-filter&schema-filter=none&filter_action=Filter&paged=1&action2=-1&orderby=menu_order+title&order=ASC&wc-hide-notice=regenerating_thumbnails&_wc_notice_nonce=b4b8bb3e5d

I can see there should be an error related to the sorting page but it has been truncated.

Can you please contact your host about this so they can help get the full log?

As a temporary workaround, you can sort products using the menu order feature in each product’s Advance setting tab.

The lower the number the higher it will be in the /shop page.

Link to image: https://d.pr/i/kJ1G1m

Look forward to hearing back from you.

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