Manual refund question

  • Resolved techmaster360

    (@techmaster360)


    4 years, 1 month ago

    Hi,

    We have refunded a customer direct from our payment provider outside of WooCommerce, so the WooCommerce order status obviously still says “processing”, if I change the order status to “refunded” I assume it won’t actually refund the money, it will just change the order status, is that correct?

    Thanks

Viewing 1 replies (of 1 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @techmaster360!

    Yes, that is correct. You would need to go to your payment gateway’s dashboard to start the refund process there, or transfer the money manually back to them. Once that is done, you can mark it as refunded.

    Cheers!

Viewing 1 replies (of 1 total)
  • The topic ‘Manual refund question’ is closed to new replies.