Manual orders from backend issue

  • Resolved Komatias

    (@komatias)


    6 years, 5 months ago

    Hi team,

    I use manual orders a lot.
    Many customers call me up and want this that and the other. For simplicity, I use my website to generate the orders and invoice them.

    With the old paypal plugin, I was able to send them a payment link from the top of the page of the order (Customer payment page link)
    This was working fine along with discounts that I would add. Discounts per line item were causing issues due to discrepancy which I hope I fixed but the issue of Paypal not capturing the payment persists.
    one of my customers sent me a video of them checking out through the checkout page, going to paypal and then, after logging in, being redirect to a page saying cart empty.

    Any ideas what is going on?

    Thanks in advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    @komatias – I just tested this using the most recent version of the plugin and this works fine – I can select PayPal Express Checkout as the checkout method after clicking the ‘Pay for Order’ link within the invoice email. I am then redirected to PayPal, wherein I can finalize the transaction:

    https://cld.wthms.co/hr0NLY

    I would first make sure the plugin is totally updated, then check for any caching issues that could be causing a problem. You’ll want to check that your /Cart and /Checkout pages are exempt from caching.

    https://docs.woocommerce.com/document/configuring-caching-plugins/

    melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Manual orders from backend issue’ is closed to new replies.