Manual order doesn’t display the custom option

  • Resolved beeweebee

    (@beeweebee)


    4 years, 11 months ago

    Hello,

    The plugin works great on the front-end. However on the back-end, if I add a new order manually and I select the product associated with your plugin, the options don’t show up anywhere and I can’t complete those fields.

    Am I missing something?

    Thanks for your help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    Could you please let me make sure that whether you are talking about the data on the fields submitted by the user when they are ordering or just about the fields in the backend?

    Thank you.

    Thread Starter beeweebee

    (@beeweebee)

    Hi,

    If I create MYSELF an order on the back-end as an administrator and I assign this order a random client, I can add a product manually.
    If this product has custom option associated to it, I jus’t can’t enter those options in the back-end as the fields don’t show up (see screenshot: https://www.screencast.com/t/KT1YzgKsxT1).

    You can try to create an order yourself by going to any WP site with Woocommerce:

    /wp-admin/post-new.php?post_type=shop_order

    Hope I’m clearer.

    Thanks!

    Hi,

    It is not possible to add data to option fields when you are creating order from the back-end. The fields are only available to input data from the front-end to show in the order details.

    Thank you.

    Hi,
    do you provide any customization service to make this possible?
    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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