Manual order customer payment page not working

I’ve used this feature on and off since launching my site when customers e.g. phone through an order. I have not had any problems with it before, other than having to manually send the customer the link to the payment page (because that is not included in the email they receive from the system).

However when I created an order a couple of days ago and clicked on the customer payment page so I could send the link to the customer, it took me to my website with the following error message:

No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

System status report

### WordPress Environment ###

WordPress address (URL): https://skystone-silver.com
Site address (URL): https://skystone-silver.com
WC Version: 3.8.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 0
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 39.87MB
Database Data Size: 30.90MB
Database Index Size: 8.97MB
wp_woocommerce_sessions: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aws_index: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.22MB + Index: 0.16MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.59MB + Index: 0.82MB + Engine MyISAM
wp_pmxe_exports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wp_pmxe_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_images: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 14.01MB + Index: 6.67MB + Engine MyISAM
wp_posts: Data: 8.89MB + Index: 0.39MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.27MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.27MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_snp_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snp_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_termmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_terms: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_term_relationships: Data: 0.11MB + Index: 0.22MB + Engine MyISAM
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_ultimate_csv_importer_log_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ultimate_csv_importer_manageshortcodes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ultimate_csv_importer_shortcodes_statusrel: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.21MB + Index: 0.02MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woof_query_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (37) ###

Redux Framework: by Team Redux – 3.6.17
Add From Server: by Dion Hulse – 3.3.3
Advanced Woo Search: by ILLID – 1.91
Afterpay Gateway for WooCommerce: by Afterpay – 2.1.3
Akismet Anti-Spam: by Automattic – 4.1.3
Ninja Popups: by ArsCode – 4.5.8
Better Analytics: by Digital Point – 1.2.5
Better Search Replace: by Delicious Brains – 1.3.3
Bulk Actions Select All: by Jesper van Engelen – 1.1.1
Child Theme Wizard: by Jay Versluis – 1.4
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.1.0
Contact Form 7: by Takayuki Miyoshi – 5.1.6
Elegant Themes Updater: by Elegant Themes – 1.2
Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.11.1
Global Site Tag Tracking: by naa986 – 1.0.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.3
Smash Balloon Instagram Feed: by Smash Balloon – 2.1.5
iThemes Sync: by iThemes – 2.1.1
Limit Login Attempts: by Johan Eenfeldt – 1.7.1
Official Facebook Pixel: by Facebook – 1.8.0
PayPal for WooCommerce: by Angell EYE – 1.5.7 – Not tested with the active version of WooCommerce
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.2
createIT Size Guide Plugin: by createIT – 2.6 – Not tested with the active version of WooCommerce
SumoMe: by SumoMe – 1.31
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 1.16.21

WooCommerce Blocks: by Automattic – 2.5.10
Woo Product Filter: by woobewoo – 1.2.1
WooCommerce Admin: by WooCommerce – 0.24.0
WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
Booster for WooCommerce: by Algoritmika Ltd – 4.7.0
WooCommerce Price Based on Country (Basic): by Oscar Gare – 1.8.19
WooCommerce: by Automattic – 3.8.1
Yoast SEO: by Team Yoast – 12.8
WP All Export: by Soflyy – 1.2.5
WP All Import: by Soflyy – 3.5.2
WR Live Search: by WooRockets  – 1.0.9 – Not tested with the active version of WooCommerce
YITH WooCommerce Wishlist: by YITH – 3.0.5

### Inactive Plugins (19) ###

BackupBuddy: by iThemes – 8.1.0.0
Divi Builder: by Elegant Themes – 4.0.4
FTC Importer: by ThemeFTC – 1.1.3
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.5.6
Product Catalog: by Etoile Web Design – 4.4.18
Slider Revolution: by ThemePunch – 6.0.7
ThemeFTC: by ThemeFTC Team – 1.1.2
WooCommerce Helper: by WooCommerce – 1.7.2 – Not tested with the active version of WooCommerce – Network enabled
WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.0 – Not tested with the active version of WooCommerce
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.0 – Not tested with the active version of WooCommerce
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5
WR Content Migration: by WooRockets <[email protected]> – 1.0.0
WR Currency: by WooRockets <[email protected]> – 1.0.8 – Not tested with the active version of WooCommerce
WR Custom Attributes: by WooRockets <[email protected]> – 1.1.7 – Not tested with the active version of WooCommerce
WR In Stock Alert: by WooRockets <[email protected]> – 1.0.7 – Not tested with the active version of WooCommerce
WR Mapper: by WooRockets <[email protected]> – 1.0.9 – Not tested with the active version of WooCommerce
WR Share for Discounts: by WooRockets <[email protected]> – 1.0.8 – Not tested with the active version of WooCommerce
YITH WooCommerce Ajax Product Filter: by YITH – 3.8.3
YITH WooCommerce Compare: by YITH – 2.3.17

### Must Use Plugins (1) ###

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –

### Settings ###

API Enabled: –
Force SSL: ?
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8825 - /shop-2/
Cart: #7 - /cart/
Checkout: ? Page ID is set
but the page does not exist

My account: #9 - /my-account/
Terms and conditions: #37 - /shipping/

### Theme ###

Name: Skystone Silver
Version: 1.0
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.0.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Geolocation debug info ###

HTTP_CF_IPCOUNTRY: ?
GEOIP_COUNTRY_CODE: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: 138.130.227.207
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 138.130.227.207
Real external IP: 138.130.227.207
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 1.8.19
Base location: AU:QLD
Base currency: AUD
Price Based On: billing
Shipping: ?
Test mode: –
Test country: –
Load products price in background: ?
Prices entered with tax: ?
Calculate tax based on: shipping
Display prices in the shop: incl

### Zone Pricing USA/Worldwide ###

zone_id: usa
name: USA/Worldwide
countries: CA | SG | ZA | US
currency: USD
exchange_rate: 0.7
disable_tax_adjustment: no

### Zone Pricing Europe ###

zone_id: europe
name: Europe
countries: AT | DK | FR | DE | IE | NL | NO | SE | CH
currency: EUR
exchange_rate: 0.63
disable_tax_adjustment: no

### Zone Pricing United Kingdom ###

zone_id: united-kingdom
name: United Kingdom
countries: GB
currency: GBP
exchange_rate: 0.58
disable_tax_adjustment: no

### Zone Pricing Australia ###

zone_id: australia
name: Australia
countries: AU | NZ
currency: AUD
exchange_rate: 1
disable_tax_adjustment: no

### Action Scheduler ###

Complete: 602
Oldest: 2019-12-15 00:02:16 +0000
Newest: 2020-01-14 23:00:33 +0000

Pending: 2
Oldest: 2020-01-15 00:00:33 +0000
Newest: 2020-01-15 11:47:32 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 1
Oldest: –
Newest: –

I’ve checked and the site is running the current version of WordPress, and all the plugins are up to date. I’ve searched the forum and haven’t found any other mention of this. Anyone got a solution to this problem? I am pretty close to chucking WordPress in the bin – it has become so clunky.

Thanks in advance
Elizabeth

The page I need help with: [log in to see the link]