• Resolved charlyem

    (@charlyem)


    When I try to do a manual importation with the following settings:
    Only original reviews + No empty reviews
    I get the reviews; however:
    – All reviews are detected as Language: Catalan (my reviews are mainly in Spanish, then Catalan and then English)
    – All the English reviews are translated to Catalan (maybe some of them in Spanish)

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Design Extreme

    (@designextreme)

    @charlyem In the import process, simply select the correct language for each review. You’ll have the chance to do this in the preview step and subsequently in the Reviews tab.

    Thread Starter charlyem

    (@charlyem)

    Thanks for the quick answer. Yes, I know I can change it, I wondered if it was a momentanious error as the system recognizes all the reviews as catalan and changing all of them one by one is a bit long (but doable)
    However, what I still don’t know how to fix is why all the English reviews are directly imported in Catalan or Spanish and I can’t (or don’t know) how to retrieve the original review. I thought maybe there was a kind of error concerning the importation selector (only original/only translation/Full review text): It doesn’t matter which option I select, the importation doesn’t change

    Plugin Author Design Extreme

    (@designextreme)

    @charlyem Please can you share your:

    • Place ID,
    • Retrieval language,
    • Browser language.

    Or contact me directly through Design Extreme support.

    Ideally, you can email me the HTML Import you have, I can use this to troubleshoot the issue and create a fix or improve functionality for all users in a subsequent update.

    Plugin Author Design Extreme

    (@designextreme)

    @charlyem I haven’t heard back from you.

    Please drop me an email – wordpress dash plugins at designextreme dot com – with your HTML Import text (as a text attachment) and I’ll be able to replicate your issue and create a patch (if needed).

Viewing 4 replies - 1 through 4 (of 4 total)
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