Mandatory billing phone number

  • Resolved clemeille

    (@clemeille)


    4 years, 5 months ago

    We have a problem that we cannot resolve. When the customer is on the basket page, he can validate his order or directly click on the Paypal button to pay faster. However, when he goes through this button, at the end an error message tells him “Billing phone number is mandatory” but this field does not exist … He therefore cannot enter his phone number and go to it. The next payment step is blocked and our client misses a sale. It happens several times a day, for everyone who tries to pay in this way.
    Has anyone ever encountered the problem? Or would you know how to solve it?
    We have already tried to set a default billing phone number for people who have not entered it in their Paypal account, but that does not work either.
    Is this plugin not supposed to fill out missing (or not) fields by the customer’s paypal personal informations to avoid to do it by himself, so the billing phone is supposed to be filled if necessary.

    • This topic was modified 4 years, 5 months ago by clemeille.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Contributor Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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