Manage Refund

  • Resolved Kooyaya

    (@kooyaya)


    4 years, 2 months ago

    Hi,

    Is it possible to stop the automatic refund when an order is cancelled? The refund amount is prorated based on our policy, and we would refund via Stripe/bank directly, also not by shop_manager who can cancel the orders.

    If it cannot be configured, I appreciate any advice on hooks.

    Thanks,
    Huaqing

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @kooyaya,

    This is not a configurable option at the moment. You will need to remove the hook using the following code (test before implementing):

    add_action('woocommerce_init', function(){
    remove_action('woocommerce_order_status_cancelled', 'wc_stripe_order_cancelled');
}, 99);

    This will prevent the plugin from processing a refund if the order is cancelled.

    Kind Regards,

    Thread Starter Kooyaya

    (@kooyaya)

    Thank you so much, @mrclayton ! I’ll give it a try.

Viewing 2 replies - 1 through 2 (of 2 total)
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