“Manage Consent” button doesn’t change anything

  • Resolved beckyrbsn

    (@beckyrbsn)


    4 years, 2 months ago

    Hi Complianz Team,

    Things seemed to be working OK on my Cookies Policy before the recent update.

    I am using the “free” version for now (while I test and plan for more functionality in a couple in a months).

    2 issues which I think are related:

    • On section 7.1, upon clicking the “Manage Consent” button, nothing actually happens. Previously, it would “revoke cookies” (which then generated the cookies banner again – expected behaviour). Not sure what changed the behaviour – I tried running through the wizard again to update everything, but the same outcome exists… So, basically, the user cannot revoke the cookies anymore.
    • Also, I am not sure why but after accepting cookies on any other page, there is no option anywhere to “Revoke” them. My understanding is this button needs to be visible on the page somewhere to be compliant (e.g. in the footer)? Even if I could put the Revoke button on the Cookies Policy page, that would be fine I guess. I am using a custom cookies page with the shortcode for the cookies policy, in case that makes any difference for what I’d need to change.

      • Thank you for the help!

      Becky

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @beckyrbsn,

    The revoke for accept/deny banners for your configuration had an issue, the fix can be downloaded here; https://github.com/Really-Simple-Plugins/complianz-gdpr or will be released tomorrow.

    For point 2. The revoke is possible through your banner. At this moment it looks like your hiding the manage consent button on all pages, you can unhide it under cookie banner settings. If you want to show it more noticeably, you can use some CSS to make it more prominent;

    .cc-revoke.cc-right	{
	display:block;
	transform:none!important;
	color:white!important;
	background:#333333!important;
	padding:12px;
	border-radius:0px;
}
    Thread Starter beckyrbsn

    (@beckyrbsn)

    Hi @aahulsebos,

    Thank you this is very helpful to know. I will await for the official update release on WP to download/install the fix.

    For #2: yes, silly me…. I recall now that I set it up like this on purpose, with the hope that it could be managed on the Cookies Policy page (just like the setting description says!).

    Will await release and testing by me tomorrow, and then mark as resolved if all looks OK.

    Thanks again.
    Becky

Viewing 2 replies - 1 through 2 (of 2 total)
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