Malware scans result: FAILED

Hello, @cindeevandijk

Thank you for your request.

Status “Failed” in your Security Dashboard means that our scanner discovered some unknown or suspicious files.

I click on the Detail link and there is nothing showing up.

We will investigate the issue with the “detail” link.
Please, let us know, what you see when you click the “detail” link.
Write back anytime.
Best regards.

• This reply was modified 6 years, 10 months ago by amagsumov.
• This reply was modified 6 years, 10 months ago by amagsumov.
• This reply was modified 6 years, 10 months ago by amagsumov.

I have the same issue with FAILED results on Malware Scan. The following is all that shows for the Detail link.

***************************************************
Scan Details
Failed files
File path Modify date MD5 Hash
No data
Unknown files
File path Modify date MD5 Hash
No data
******************************************

When I click the “Start malware scan” it takes me to my website where I am able to run a scan. When I run the scan it shows the following.

*********************************
Unknown (1005)
Compromised (0)
Critical (0)
Dangerous (0)
Suspicious (0)
Outbound Links (84)
*********************************

I have submitted by hand all of the 1005 Unknown hits.
There are also links with each on to Approve, Deny, or View. When I view the first one, this is what it shows.

*********************************
/home4/crosscu5/public_html/enabled4success/wp-atom.php
1<?php
2/**
3 * Redirects to the Atom feed
4 * This file is deprecated and only exists for backwards compatibility
5 *
6 * @package WordPress
7 */
8
9require( ‘./wp-load.php’ );
10wp_redirect( get_bloginfo( ‘atom_url’ ), 301 );
11exit;
12?>
**********************************************

I know a little code, but not enough to know if it is okay to Approve this or Deny it.

What do I do? I had assumed that your app would handle this type of thing. Help!

Thx.

Hello, @jenrush

Please, let us know, do you use WordPress Multisite Network?

Write back anytime.

Best regards.

Hello @jenrush.

We’ve investigated this situation and you can Approve wp-atom.php file.
We concluded that you are using WordPress Multisite Network but the Malware Scanner is unstable when working with it.
We will fix it in the near releases.
We are sorry for the inconveniences.

Best regards.