Malware Scanning (Abusive)

  • Resolved jetxpert

    (@jetxpert)


    6 years ago

    Hi there!

    (1) We’re using iThemes Security Pro. It does not let us change the malware scanning interval. Click here: https://prntscr.com/ljv40g. How can we change the interval? Also, please update your plugin (both standard and Pro) to provide this necessary option.

    (2) Due to (1) above, our website is constantly being pinged by two notorious IPs used by Sucuri/iThemes Security (trace confirmed). As a result, we’ve had to block these IPs as a safeguard. Click here for more details. Fix needed.

    Note: iThemes Security Pro support (via ticketing system) is poor. They have been unable to address our issues. Not sure if the same support team here, but worth a try and posting publicly as well since iThemes also got rid of their forum!

    Thank you!

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  • Thread Starter jetxpert

    (@jetxpert)

    Update: Issue fixed (Sucuri end). Sucuri reported they were having issues with their servers (IPs) which ping websites every day to find out if a website has malware. IPs previously-blocked have now been whitelisted.

    Cheers!

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