Malware scanner keeps flagging a file

  • Resolved farokhbts

    (@farokhbts)


    10 months, 3 weeks ago

    I keep getting emails that the malware scanner has found critical files. No matter how many times I “approve” the file, it keeps complaining. It won’t let me send the file in for analysis because “Hash: denied”.

    The file appears to be just fine. How do I stop this?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support SergeM

    (@serge00)

    Hello @farokhbts,

    Seems like the plugin can not send data to the Cloud about the file. I don’t see any criticals in your Scanner Logs here:
    https://cleantalk.org/my/logs_mscan

    Please, approve the file again and then press the button “Synchronize with Cloud” in the plugin settings. Do you see any errors after doing so?

    Thread Starter farokhbts

    (@farokhbts)

    I approved the file, sync’d with cloud and then ran the malware scanner again. Same thing, the file is flagged as critical. I have a screenshot, but can’t put it in this message.

    Thread Starter farokhbts

    (@farokhbts)

    I just looked at the scanner logs on cleantalk.org, and it shows 5 files as failed. It’s one of the files in that list that is flagged as critical on the site.

    Plugin Support SergeM

    (@serge00)

    We will check that within 5 business days.

    Please, wait.

    Plugin Support SergeM

    (@serge00)

    Hello @farokhbts,

    We have fixed the issue on our end, the file is now properly marked.

    Please, synchronize the plugin:
    ? WordPress Admin Page → Settings → Security by CleanTalk → Synchronize with Cloud

    Don’t forget to refresh your website cache if you use any.

    Is it okay now?

    Thread Starter farokhbts

    (@farokhbts)

    It’s better, but when I run a scan, it still claims that there are 4 critical files, but I have no idea what files it thinks are critical.

    Plugin Support SergeM

    (@serge00)

    The scanner should show all found critical files in details.

    Could you send a screenshot of the issue?

    Thread Starter farokhbts

    (@farokhbts)

    How do I attach files to message? There doesn’t seem to be any way to do that.

    Plugin Support SergeM

    (@serge00)

    Screenshot sharing services can be used for that:
    https://snipboard.io
    https://prnt.sc

    Thread Starter farokhbts

    (@farokhbts)

    Here’s the screen shot of the malware scanner page on the site. The text of the email I received this morning is:

    Malware IssuesTimeJan 11 2024 08:44:02Hostnamehttps://www.marklamster.comPluginwordpress-security-2.125Scanned files3ResultWARNING

    These files may not contain malicious code but they use very dangerous PHP functions and constructions! PHP developers don’t recommend to use such code. Besides, it looks very suspicious.
    Critical Files: 4

    Some files have been sent to the cloud for verification. The result of the check can be viewed in Dashboard

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Seems like these files are in the Analysis Log section. Try to update the files’ status if they have not been processed yet.

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 12 replies - 1 through 12 (of 12 total)
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