Malware Scan Timeout

  • Resolved explorz4ever

    (@explorz4ever)


    4 years, 2 months ago

    Whenever I run a Malware Scan it times out during the “counting files” phase. It stays at 0%.

    I have done a total deactivation and re-activation and that did not help.

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  • Plugin Support katereji

    (@katereji)

    Hello.
    Could you open the web browser console (F12 key) during scanning and take a screenshot for us? There could be errors that might explain what the problem is.
    You could open a ticket in our private support system (https://cleantalk.org/my/support/open) and send a screenshot there. This way, your personal data will be safe.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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