Malware Scan not running

Hello, @marielisevw.

It’s hard to say at the moment. Do you see any errors in your browser console? (for Chrome press F12)

Could you send us your webserver error log? It could be found in your hosting account.
You can send the log either via email:
[email protected]
Or create a private ticket:
https://cleantalk.org/my/support/open

Hello,
It was due the theme.
When I deactivated it, the scan worked.
Thank you!

Hello @marielisevw

Thank you for your feedback!

May I know what theme caused the issue? We’d like to test it to reproduce and fix the issue.

Hello @marielisevw.

We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.

If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.