Malware scan completes, but nothing displays

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  • When you executed the scanner the first time the plugin failed to retrieve the information from the API service and created a cache with empty data. When your hosting provider increased the timeout it fixed the issue but the plugin will keep reading the empty data from the cache until it expires, this happens after 20 minutes or you can force a reset using the button in the “Malware Scanner Cache” panel located in the plugin’ scanner settings page.

    Thread Starter wkeving

    (@wkeving)

    Ok. Yes. I found that and did that, but it seems it still ends up being empty every now and then. Thanks for the help.

    SiteCheck [1] the service that we use to scan the website for malicious code takes around 20 seconds to finish a fresh scan, so all depends on what is the timeout defined by your hosting provider after you requested the increment. If you continue experiencing the timeouts I suggest you to contact your hosting provider once again and request them to measure the execution time of these two commands:

    time curl 'https://sitecheck.sucuri.net/?scan=google.com&json=1&clear=1' -s -o /dev/null

time curl 'https://sitecheck.sucuri.net/?scan=google.com&json=1' -s -o /dev/null

    The first one tests the execution time of a fresh scan, and the second one from the cache. Whatever time they get from the first command must be used as the timeout plus five seconds of delay, for example, if they get 15 secs the timeout should be configured as 20 secs.

Viewing 3 replies - 1 through 3 (of 3 total)
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