Malware Removal

  • Resolved junaidshakeel

    (@junaidshakeel)


    4 years, 2 months ago

    I want to know that is there malcare security plugin is capable to remove malware from my active site. Because my website is under-attack and shows there is malware on my website by checking malcare security plugin. If yes then I’ll buy a premium account for malcare. If this plugin failed to clear my website from malware then is there any refund policy?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there,

    Thanks for reaching out to us.

    I see that you have upgraded and ran the cleaner.

    It seems the site still contains some malicious folders. I have reached out to you over ticket.

    Could you please respond to that?

    Thread Starter junaidshakeel

    (@junaidshakeel)

    Hi,

    Why it again hacks after installing this plugin is there is any issue in plugin. Why my website is not secured by installing this plugin. As you mention this plugin secure website from hackers. But no results kindly update me or have to do some actions? Please guide me how I can save my website from hackers?

    Thanks,
    Junaid Shakeel,

    Hi there,

    We have asked for FTP credentials in the ticket #60579

    Could you please reply to that ticket so that we can inspect it?

    Plugin Support amanbv

    (@amanbv)

    Closing due to inactivity.

Viewing 4 replies - 1 through 4 (of 4 total)
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