Malware Issues with Clean Talk

Hello @janetp8,

Please make sure that you are using the latest version 2.128 of the Security plugin.

Just in case, the update guide is here:

https://cleantalk.org/help/update-wordpress-security

Then deactivate the plugin with the “Complete deactivation” option enabled and activate it again.

1) WordPress Admin Page → Settings → Security by CleanTalk → General Settings → Copy your Access key somewhere.
2) Enable the “Complete Deactivation” option → Save Changes.
3) WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk → Deactivate and then activate.
4) WordPress Admin Page → Settings → Security by CleanTalk → General Settings → Insert your Access key → Save Changes.
5) Run a new scan.

Have suspicious files been found? If so, please follow this guide to send them to us for analysis:

https://cleantalk.org/help/scan-results

Thank you.

I followed the instructions above and still have a infected malware code. I do not know how to do anything else. I did read the link above and still don’t know how to get rid of the file. Please Help

Did you send files for analysis?

https://cleantalk.org/help/files-analysis

Thank you Again, I just did all of the above. Hope tomorrow’s scan will come up with better results.

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.