Malware data received from Wordfence servers was not

I’ve escalated this to check on our end. You are running latest version of wf, right?

tim

Yes I am

Thanks!

Any update on this?

Thanks!

I have sent a message to our dev team asking for help and will let you know when I hear back. I’m not familiar with that error. You might try a complete removal of all wordfence data and tables then reinstall to see if you still receive that error. Here are the steps:

Sign into your own website’s WordPress admin area.
Go to the Wordfence ‘options’ page.
Scroll all the way to the bottom where you’ll find a checkbox to remove all Wordfence data if the plugin is disabled
Check that box and hit “save”.
Then go to your Plugins menu and disable Wordfence.
At this point all Wordfence data has been removed from your system including all Wordfence database tables. If you simply wanted to remove Wordfence, you can stop here.
If you reenable Wordfence, it will automatically create all the tables it needs and Wordfence will be reset to defaults. All your live traffic data will be deleted and all your Firewall options will be reset to defaults.

tim

Tried what you suggested, error still comes back.

Any info on this? Still hasn’t been solved.

Thanks

Hi,

For some reason your server is not able to fetch the following URL from our scanning servers:

https://noc1.wordfence.com/malwarePrefixes.bin

or

https://noc1.wordfence.com/malwarePrefixes.bin

This is a file that’s regularly updated with malware signatures. You can ask your hosting provider to try to investigate why your server is unable to fetch this file.

The plugin tries to fetch this file, then once fetched, does a modulus 4 on the length of the file and expects zero as the result. It’s a light integrity check and it’s that check that is failing – so the file comes back with the wrong length. I’ve just verified that the file is the correct length on our servers by manually downloading it.

You can stop the error from happening by disabling the following scan on your options page: “Scan for signatures of known malicious file”.

But I’d suggest you ask your hosting provider to find out why your server is unable to download that file.

Regards,

Mark.

I have the same issue with only one web site. Was this able to be resolved?

Did you check to see if you could get that file as described?

tim

are you referring to https://noc1.wordfence.com/malwarePrefixes.bin? i can click the links and the file downloads.

Can you do this from the server? This may be something your hosting company will have to help with if you do not have shell access to the web server.

tim

site is on a godaddy shared linux server
this is odd because wordfence works on all other installations

any particular php settings required?

bah looks like php is 5.3

all wordpress web sites on that server/host (i now discover) have wordfence fail upon attempting malware scan. Log states” Scan terminated with error: Malware data received from Wordfence servers was not valid.”

The scans used to work a while back. Could it be due the php version?