• I am being told my wordpress site is generating a pop up to some people saying they have a virus and to call this number. How can I fix this? I don’t get the pop up when I view the site and I have done a malware scan and haven’t seem major issues…

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Get a fresh cup of coffee, take a deep breath and carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.

    If you’re unable to clean your site(s) successfully, there are reputable organizations that can clean your sites for you. Sucuri and Wordfence are a couple.

    My WordPress website, https://www.braudits.com, has been hacked. I know that hacking can take many forms, so allow me to explain exactly what’s going on, in detail.

    On my laptop, when I logon to my website, for a moment I can see the top third of my Home Page, but then it disappears and the page is blank and remains so. My address simultaneously changes from the above to a series of numbers and letters.

    On my iPhone 6, when I use the Safari app and select my website from my favourites list, again for a brief moment I can see my Home Page but then it very quickly morphs into a cornucopia of advertising. Sometimes I get a notice informing me that I’ve won some prize or other.

    When I switch from Safari to Firefox it gets worse! Instead of the blank page, I get a blue page with text that strongly suggests that I use the telephone number to call Windows (something, or other) or all hell is going to break loose with my financial data etc. There is also a drop down demanding my username and password.

    Last night I found two unwanted Users on my site, which I removed. I downloaded a three different security plugins and scanned my site and set up a firewall. I then checked my website on both devices and everything seemed back to normal.

    This morning it’s back. What can I do?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    @hurricane1, if you need support then per the forum welcome please create your own new forum post. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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