Malcare hasn’t started scanning

  • Resolved Karen KISS WP Websites

    (@mtgamberwesbitedesign)


    3 years, 2 months ago

    Hi,

    I’ve installed the Malcare free plugin on a clients website and it has not started scanning the website.

    I’ve had a look through the Malcare documents, including those on support hero. I haven’t seen anything about when the scanning doesn’t run.

    Please can you point me in the direction of where to look.

    Thanks,
    Karen

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support amanbv

    (@amanbv)

    Hey Karen,

    Thank you for your message.

    Can you please share the link to the MalCare page for this website? We can see the Blog URL through this & debug on our end to see why the scan is not running.

    Regards,
    Aman Kedia

    Thread Starter Karen KISS WP Websites

    (@mtgamberwesbitedesign)

    Hi Aman,

    The website is:
    https://www.mulligansrum.com

    When I went into Malcare from the back end of website today it said I needed to activate it and enter an email – which I had done yesterday.

    I’ve entered the same email address again and once again it sits at 0%.

    I know that Malcare works on other websites so I’m not sure what is happening here.

    Regards,
    Karen

    Plugin Support amanbv

    (@amanbv)

    Hey Karen,

    Thank you for your reply.

    I can see that the issue is occurring because our IPs are being blocked from executing anything on the site via our Plugin. There are few IPs that are not blocked & we have setup configurations to send all requests via those IPs only.

    The site is now syncing with our systems without any issues.

    Regards,
    Aman Kedia

    I also have the same problem that the Anti Malware Plugin has not started scanning.
    Website https://www.kondor.co.za
    Please assist.

Viewing 4 replies - 1 through 4 (of 4 total)
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