Make page visible?

  • Resolved lyledg

    (@lyledg)


    1 year ago

    Hi,

    We have created multiple docs and now want our external users to access the page without being logged in, but we get a 404 error when they do. Only admins can see the page, why is this?

    We want to provide a knowledgebase to our customers without the need to log in, what are we doing wrong?

    Cheers

    • This topic was modified 1 year ago by lyledg.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    Hi lyledg,
    Greetings. Hope you are doing well.

    Regarding your query, if you have enabled the Internal Knowledgebase for BetterDocs then the user needs to log in to check the docs. You can easily disable this from Dashboard -> BetterDocs -> Settings -> Advanced Settings and disable the Internal Knowledgebase. For reference please check this screencast – https://d.pr/v/nlha4y

    Hope this will help you out. Please let me know how it goes. I am here to assist you further.

    Thanks and Regards.

    Plugin Support Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    Hello lyledg,
    Greetings! Hope you are doing well.

    We haven’t received any updates regarding the issue mentioned earlier. Could you please let us know if the issue still persists or not?

    We would greatly appreciate an update. Thank you.
    Have a good day!

    Plugin Support Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    Hello lyledg,

    I hope you are doing well.

    About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

    I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

    Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

    Thank you for your attention to this matter. I look forward to hearing from you soon.

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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