Make an offer and nothing happens

Are you signed in to your site when you’re doing it? Try opening a separate browser and submitting the offer from there. We’ve had some reports that when signed in as an admin it’s not sending.

Also, make sure to check your spam, and we may also need to get a look at your PHP error log to ensure there’s nothing showing up in there that would cause a problem.

Ok, checked my spam, nothing there. I tried logging out of the admin account and using a totally different email. I tried other browsers too. I’m getting nothing.

Are you familiar with using Firebug to troubleshoot javascript issues? What is the site URL? I can take a quick look if you’re not familiar with that.

I am not familiar. Thank you!
https://www.gspawn.com

I am not seeing the offers enabled on any of these products..??

My apologies. I only enabled it on one product to test with

https://gspawn.com/shop/art/the-bob-jota-leal/

Ok, there is a jQuery error happening when the form is submitted. The jQuery itself just doesn’t seem to be loading properly, because when I enter an offer on the site it’s not updating the total automatically like it should be, so I could tell something was incorrect right away.

This is most likely a conflict with the theme or another plugin that you have installed. Do you have a test server for your site that we could troubleshoot from?

Could I get you to submit a ticket here? That’s more private so we can share more details to help get to the bottom of this. I think it will work beautifully on your site once we get this resolved.

I also have something else to discuss about your site you may be interested in, that I think would increase your conversion rates drastically.

OK, i have opened a ticket

This was resolved in our trouble ticket system directly, but for future reference to other users I’m updating this ticket with these details.

The theme’s functions.php file had the following in it.

if ( !is_admin() ) {
   wp_deregister_script('jquery');
   wp_register_script('jquery', ("https://ajax.googleapis.com/ajax/libs/jquery/1.4.1/jquery.min.js"),     false);
   wp_enqueue_script('jquery');
}

This was actually causing jQuery to not be available when the offer code was attempting to load.

Instead, such actions should be done using enqueue:

function mytheme_enqueue_scripts() {
       wp_deregister_script('jquery');
       wp_register_script('jquery', ("https://ajax.googleapis.com/ajax/libs/jquery/1.4.1/jquery.min.js"),     false);
       wp_enqueue_script('jquery');
}
add_action('wp_enqueue_scripts', 'mytheme_enqueue_scripts');

This way the jQuery will load properly and will not conflict with plugins.