Maintenance page

Hello @ciberdom !

I hope you’re doing well!

Glad to hear that you like the plugin!

I’ve checked the page and indeed the issues you’ve mentioned are also visible on my end. I’ve noticed that there are some errors on the console which may be playing a role here. In fact, the page is not returning a successful response code, but rather a 503 which means that there may be some issue with the server’s resources.

Possibly clearing all the caches on the site will fix this, please try this as the first step. This should include any caching plugins (and Divi) installed on the site and any server-side caches.

I’m actually not sure what’s happening there exactly as that would require additional investigation not related to Branda itself, which I suggest to do anyway.

In the meantime, adding the following CSS to Appearance >> Customise >> Additional CSS should help as a temporary fix:

body.branda-maintenance {
  background-image: url('the address of the background image you want to use');
}

body.branda-maintenance .page {
  text-align: center !important;
}

body.branda-maintenance h1 {
  color: #ffffff !important;
}

Please make sure to replace the placeholder with the actual image’s URL for this to work.

And as I’ve mentioned, I’ not sure what caused the issue just from what I see so far – it may be just caching, but it may be something that should be checked separately considering the errors I can see there.

Warm regards,
Pawel

Thank you very much for your quick response Pawel;
I have tried the plugin on other sites and they all give me the same error. The “Maintenance” or “Coming Soon” page is not displayed correctly. The background image is still not visible. The logo is not displayed on the site that I show you below:

https://oops.media

All this makes me think that the problem is in the plugin, don’t you think?

Hi @ciberdom,

I took a closer look at the mentioned website and noticed the same 503 error that we saw on the initially mentioned site in the browser console.

As Pawel mentioned in our previous response, this seems to be a cache issue. Can you please confirm if you have tried clearing all the cache?

Are the sites that you notice these issues hosted on the same server? Do you have any cache enabled at the server end? If yes, can you please clear the same and check if that helps resolve the issue?

Kind Regards,
Nebu John

Good afternoon;
Thank you very much for the quick answer.

I have cleared Divi’s cache and the plugin that was using cache is deactivated but the problem still appears. I insist that I do not think it is a problem with my server or the cache since the same thing happens to me on all the websites where I am using Branda. Below I indicate what they have responded to me from the company of my server:

“At the server level we do not use cache, so it is not possible for us to delete it, but we could rename the cache folder of your plugin so that it would be generated again if necessary.”

Hello @ciberdom !

Thank you for the feedback regarding the server – that’s clear now.

I’ve been testing this for a bit quite extensively on my test sites on various hosts and still wasn’t able to replicate the issue – in my case the background, logo and styles are always getting applied as expected. This leads me to another possibility – maybe it’s some kind of conflict – with the theme or possibly with another plugin?

Would you be able to test whether this issue occurs on a test site with a default WP theme like 2021 or similar? Please also check if that’s okay if deactivating all plugins except Branda fixes the issue, this can help pinpoint the source of the issue (especially if after enabling one of the plugins the issue returns). If you find anything, please let us know the name of the theme or the plugin so we can test further and possibly file a bug report with our team.

Best regards,
Pawel

Thank you very much for your answer and the great advice. You are right, the conflict appears using the Divi Theme.

Is there any solution for this?

I could use another plugin just for Maintenance Mode but since I’m using Branda it would be great if I could also use this option without uploading to another plugin’s website.

Thanks in advance.

Hello @ciberdom !

Thank you for the feedback! I was able to replicate the issue and so were my teammates as well. Unfortunately we weren’t able to find any solution for this yet.

I will create a bug report for the Branda team to provide a fix in an upcoming update.

Kind regards,
Pawel

Hi Pawel,
Thank you very much for all the help offered and for the follow-up. I hope you can find a solution and congratulations for the plugin. It is really interesting and complete.

Hello!
Since the last update a few days ago the Maintenance Mode and Coming Soon Mode do not work.

I have activated them and the website can be visited.

Hi @ciberdom

We are still checking this issue as a bug and right now there is no hotfix available, although our developers working on it. Thank you for your patience while we look into this further.

Kind Regards,
Kris