Main menu not working after update to the latest version

  • We have just updated to the latest version of WordPress (6.1.1) and update some extensions including “Ultimate Member” (2.5.3)

    After the update, our main menu disappeared. When I switch off the “Ultimate Member” extension, the main menu appears again.
    Nothing else changed on the website.
    I have double-checked the menu structure, and it seems good. (Nobody changed) Set as before, but with the Ultimate Member extension, it does not appear.

    Could you help me point out where the problem is, please?
    Thx

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support andrewshu

    (@andrewshu)

    Hi @mila6452

    First of all, try to do a conflict test – https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test. Try to deactivate all plugins except the UM and switch your theme.

    Thank you.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @mila6452

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

    Thread Starter mila6452

    (@mila6452)

    Sorry for the late answer. I was busy during the week, and the weekend, so I can answer you now.

    I have switched off all the plugins except “Ultimate member”. I have changed to the “Twenty Twenty-Three” theme.
    We had a main menu (pages organised in menu and sub-menu structure)
    Problems:
    – The main menu appears but not in the structure, but all the sub-menu pages appear as a main menu item in the menu line. (In other words, the pages listed in the menu line)
    – I haven’t found how to set the main menu structure with the “Twenty Twenty-Three” theme. So I was not able to check why they appeared in that way.
    – using the original theme (our theme), it was possible.
    When I switched off the “Ultimate member” plugin. (So, no plugins at all, just the 20-23 theme), the same symptom with the menu; nothing changed.

    Now I switched back to our theme. (No plugins) and the menu works well. (we have menus and sub-menus again). ?? Also, I was able to configure the menu in the theme.

    Switched on the “Ultimate Member” plugin (only), the menu line completely disappeared.

    Thread Starter mila6452

    (@mila6452)

    @andrewshu or anybody could help me, pls

Viewing 4 replies - 1 through 4 (of 4 total)
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