Main domain and Subdomain

  • Resolved highgrade8523

    (@highgrade8523)


    1 year, 9 months ago

    So I have recently installed Tidio on my website. On the main page, https://www.example.com is wordpress but I did not use the tidio plugin. I copied the javascript code and inserted it into the header. Then on the subdomain of the website even though it’s not wordpress, sub1.example.com, I insert the same tidio javascript code I put in wordpress expecting it to behave the same. Pre-chat survey asks for name and phone number and when given it works. The problem is when you go to the sub1.example.com, it asks for another pre-chat survey that is another name and phone number and previous chats on the main domain are not transferred to the subdomain a other behave differently just that they have the same operators, the same looks but different chat. Is there a way to go around this?

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  • Plugin Support kamiltidio

    (@kamiltidio)

    Hi there!

    My name is Kamil, I’m from the Tidio technical support, and I’ll gladly help you with your inquiry ??

    When it comes to subdomains, they are treated as separate pages by Tidio. This means that if you have Tidio installed on your main domain and subdomain, it may not work as you expected.

    Unfortunately, Tidio uses local storage for most of the identification information, and this information is not shared between pages. As a result, Tidio may not be able to properly identify returning visitors who navigate between the main domain and subdomain.

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