main categories keep on vanishing

  • Resolved Tony Hisir

    (@copperrefections)


    2 years, 3 months ago

    Hi,
    The main categories keep on vanishing on my Woocommerce website.

    The product category link is supposed to be, for example;
    website.com/category/colorful-earrings/horse-earrings/

    When the category disappears the link becomes
    website.com/category/horse-earrings/
    which is wrong and I get lots of not found errors on GSC.

    Do you have any advice to fix this so it does not happen again? I had to re-enter the main categories for the fourth time, and I have lots of them.

    Could this be because my permalink Custom Structure is /%postname%/

    Should I change it to; /%category%/%postname%/

    Thank you and best regards,

    Tony Hisir

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @copperrefections

    Thanks for reaching out!

    Firstly, I apologize for the delayed response.

    I checked your site and received the error message below when trying to access https://www.copperreflections.com/colorful-earrings/:

    Image Link: https://snipboard.io/AT65oJ.jpg

    Can you please share with us a screenshot of your Permalinks settings under Settings > Permalinks?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thanks!

    Thread Starter Tony Hisir

    (@copperrefections)

    Hi (@xue28),
    Sorry about this. Wordfence is doing this. Would you please let me know what country you will be accessing from? I will white-list it.

    Thank you,
    Tony

    Hi @copperrefections

    Thanks for your reply.

    I will be accessing your site from the Philippines.

    In addition, could you please also share the items I requested above to check your issue further?

Viewing 3 replies - 1 through 3 (of 3 total)
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