Mails got stuck after creation via API

  • Resolved Anonymous User 20702716

    (@anonymized-20702716)


    1 year, 1 month ago

    I have managed to create tickets via API, but the mails are not sent directly. The mail is only sent when I then create another ticket via the supportcandy form.

    Can you reproduce this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Anonymous User 20702716

    (@anonymized-20702716)

    Any advice on that? The emails triggered via API still are sent only after the creation of a ticket via form (and then all stuck emails at once).

    Thread Starter Anonymous User 20702716

    (@anonymized-20702716)

    As it worked just know in another environment, I think this happened due to something independent from your plugin.

    Plugin Support Milind Ighe

    (@miliighe)

    Hello @lenaccp,

    Sorry for the delayed response.

    We checked the email notifications for the tickets created through Rest APIs. It is working fine for us, please note, the notifications will be sent after 5 minutes as the notiifications are depends on cron.

    Thank you.

    Thread Starter Anonymous User 20702716

    (@anonymized-20702716)

    This was a helpful hint that the mails depend on cronjobs! In my case I had to add
    define(‘ALTERNATE_WP_CRON’, true);
    in the wp-conig.php.

    Thank you, it works now!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Mails got stuck after creation via API’ is closed to new replies.
  • In: Plugins
  • 4 replies
  • 2 participants
  • Last reply from: Anonymous User 20702716
  • Last activity: 1 year, 1 month ago
  • Status: resolved